Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
PERFORMANCE (cont’d) | POSSIBLE CAUSES | WHAT TO DO |
Snags, holes, tears, rips | Pins, snaps, hooks, sharp | • Fasten snaps, hooks, buttons and zippers. |
or excessive wear | buttons, belt buckles, | • Remove loose items like pins, objects in pockets |
| zippers, and sharp objects | |
| and sharp buttons. | |
| left in pockets | |
| • Turn knits (which snag easily) inside out. | |
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| Undiluted chlorine bleach | • Check bleach package instructions for proper amount. |
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| • Never add undiluted bleach to wash or allow clothes |
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| to come in contact with undiluted bleach. |
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| Chemicals like hair bleach | • Rinse items that may have chemicals on them before |
| or dye, permanent wave | washing. |
| solution |
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Wrinkling | Improper sorting | • Avoid mixing heavy items (like work clothes) with |
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| light items (like blouses). |
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| • Try a fabric softener. |
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| Overloading or | • Load your washer so clothes have enough room |
| incorrect water level | to move freely. |
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| Repeated washing in | • Wash in warm or cold water. |
| water that is too hot |
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NOISE | POSSIBLE CAUSES | WHAT TO DO |
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Washer is noisy | Washer is uneven | • Level the washer. See Leveling the Washer. |
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| Washer load is | • Press the START/PAUSE button to stop the washer, open |
| unbalanced | the lid and redistribute the load evenly. Close the lid |
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| and restart. |
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| Washer is sitting too close | • Pull washer away from the wall; about 4″ is needed. |
| to wall (causes knocking |
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| during cycle) |
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Dragging noise prior | When using the LOAD | • This is normal. |
to water filling in | SENSING feature, the |
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the tub | agitator rotates before |
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| water fills in the tub |
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OTHER | POSSIBLE CAUSES | WHAT TO DO |
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Labels on the exterior | Occasionally the adhesive | • Use a hair dryer set at the lowest heat setting, directing |
of the washer will not | used on the labels does | the air at the label for a short amount of time. This will |
peel off cleanly | not release cleanly | release the adhesive easily, without damaging the surface |
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| of the washer. |
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