Parasound A 52 SERVICING YOUR A 52

Call your Parasound dealer or Parasound’s Technical Service Department toll free at

1-866-770-TECH (8324). We can often solve the problem with simple diagnostic tests you can

perform yourself. If we determine that your A 52 will need further inspection or servicing, we will:

a) Refer you to an authorized Parasound repair center near you, or

b) Authorize return of the unit to us and advise you of the correct procedure.

If Parasound determines that you should send your A 52 to Parasound, you will be given a Return

Authorization (RA) number. This RA number must be clearly marked on the outer carton only.

IMPORTANT: Enclose a copy of your original purchase receipt. A unit is eligible for warranty

repair ONLY when the purchase receipt shows that the unit was purchased from an

Authorized Parasound Dealer. A unit obtained through unauthorized channels is not eligible

for warranty repair. Parasound is not responsible for any sellers’ misrepresentations about our

warranties or other service policies.

We do not accept any of the following:

•Units with collect shipping charges

•Units without a valid RA number

•Units without a suitable shipping carton

•Units for which we see or hear evidence of improper packing

For a non-warranty repair, contact us for an estimate of the repair charges before you ship

the unit to us. The same packing and Return Authorization number procedures apply.

Before shipping the unit to Parasound, you MUST re-pack the unit into its fitted molded foam

insert sandwich and its original carton. If you do not have the original packing cartons and foam

inserts, call us for new packing materials that we can provide to you for a nominal charge. Use

of any other carton and packing materials will probably result in shipping damage, and

refusal of the unit. Common carriers such as UPS seldom pay claims for damage incurred

during shipment when a product is surrounded only with Styrofoam “peanuts” or otherwise

improperly packed.

We cannot stress enough the importance of properly packing your A 52. Shipping damage

resulting from inadequate packing can cost you a lot of money and significantly increase the

time required for repair.

Ship the unit with adequate insurance. After repair under warranty, the unit will be returned

to you via prepaid UPS within the continental United States.

SERVICING YOUR A 52 13