Returning your Zamp to Parasound for Service
If we determine that you should send your Zamp v.2 to Parasound, you will need to obtain a Return Authorization (RA) number. The RA number must be clearly marked on the outer carton only. Ship the unit with adequate insurance and a copy of your purchase receipt inside to validate your warranty. You must provide an original purchase receipt from an Authorized Parasound Dealer for warranty repair. Units purchased from unauthorized dealers are not eligible for warranty repair.
Units that arrive without an RA number, without a suitable shipping carton or with evidence of improper internal packing materials may be refused. We do not accept collect shipments. After repair under warranty, the unit will be returned to you via prepaid UPS within the Continental United States.
In the case of a
Important Notice before Shipping your Zamp v.2
Before you ship the unit to Parasound, you MUST repack the unit into its fitted insert sandwich and its original carton. If you do not have the original packing cartons and foam inserts, call us for new packing material that we can provide to you at a nominal charge. Use of any other carton and packing materials will probably result in shipping damage. Common carriers such as UPS will not pay claims for damage incurred during shipment when products are surrounded only with Styrofoam “peanuts” or packed in
Finally
Thanks for taking the time to read through these instructions and getting to know your Zamp v.2 a little better. We sincerely hope you enjoy your new Zamp v.2 for many years to come!
The Parasound Staff
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