Maintaining Your Parasound Zpre
Your Parasound Zpre Zone Preamplifier requires no periodic maintenance and has no user serviceable parts inside. The exterior can easily be cleaned with a soft cloth moistened only with a few drops of water or glass cleaner.
In Case of Trouble
If you suspect a problem with your Zpre, first turn off your power amplifier and check all your connections. Another component or even a defective hookup cable may be causing the trouble.
If All Else Fails
Call your Parasound dealer or the Parasound Technical Service Department. We can usually suggest other diagnostic tests you can easily perform. If we determine that your Zpre should be returned to Parasound or an Authorized Parasound Warranty Center for inspection and possible servicing, we can provide the location of a warranty center near you or give you shipping instructions for returning the unit to Parasound. Authorized Warranty Centers are also listed on our website.
Returning your Zpre to Parasound for Service
If we determine that you should send your Zpre to Parasound you will need to obtain a Return Authorization (RA) number. The RA number must be clearly marked on the outer carton only. Ship the unit with adequate insurance and a copy of your purchase receipt inside to validate your warranty. You must provide a copy of the original purchase receipt from an Authorized Parasound Dealer for warranty repair. Units purchased from unauthorized dealers are not eligible for warranty repair. Units that arrive without an RA number, without a suitable shipping carton or with evidence of improper internal packing materials may be refused. We do not accept collect shipments. After repair under warranty, the unit will be returned to you via prepaid UPS within the Continental United States.
In the case of a
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