5 • Contacting Patton for assistance

Model 3125 RAS Getting Started Guide

 

 

Introduction

This chapter contains the following information:

•“Contact information”—describes how to contact PATTON technical support for assistance.

•“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

•Online support—available at www.patton.com.

•E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

•Telephone support—standard telephone support is available 5 days a week, from 8:00am to 5:00pm EST by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

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Introduction

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Patton electronic 3125 manual Contact information, Warranty coverage, Out-of-warranty service, Returns for credit
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3125 specifications

The Patton Electronics 3125 is a versatile, high-performance device designed for a variety of communication applications. Known for its durability and reliability, this product has made a name for itself in the realm of network connectivity and data communication.

One of the standout features of the 3125 is its support for both T1 and E1 serial data connections. This flexibility allows users to adapt the device to different network environments, making it suitable for various applications ranging from remote access to integrating legacy systems with modern networks. The device supports frame relay and PPP protocols, which are critical for ensuring efficient data transfer across networks.

The Patton 3125 is equipped with advanced technologies that enhance its functionality. For instance, it incorporates an intelligent line monitoring feature, which helps identify and troubleshoot line faults automatically. This capability can minimize downtime, offering users a more reliable communication experience and reducing the need for on-site maintenance.

Another significant characteristic of the 3125 is its built-in network interface card (NIC) support, which allows seamless integration with IP networks. This feature is particularly valuable for businesses looking to modernize their infrastructure without completely overhauling existing systems. Furthermore, the device supports various signaling protocols, including CAS, NI1, and NI2, which facilitates compatibility with different telecom services.

Additionally, the Patton 3125 comes equipped with a user-friendly web-based interface, making configuration and management straightforward. This feature is particularly beneficial for network administrators, allowing them to monitor performance and adjust settings remotely. The device also supports SNMP for enhanced network management capabilities, further streamlining operational efficiency.

In terms of physical characteristics, the Patton 3125 is built to withstand challenging environments. Its robust casing ensures durability, and it features various mounting options for easy installation in different settings, whether in a data center or an office environment.

Overall, the Patton Electronics 3125 stands out for its combination of flexibility, advanced technology, and ease of use, making it a valuable asset for organizations seeking reliable communication solutions. Whether connecting legacy systems or enabling high-speed data transfer, the 3125 meets the demanding needs of today’s network landscape.
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