Troubleshooting

To use your dome, refer to the operation and configuration manual.

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or +1-559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.

Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel only.

Table C. Troubleshooting the Spectra IV IP Dome System (1 of 2)

Problem

Possible Causes

Suggested Resolution

 

 

 

Dome does not start

The circuit board fuse

Check the fuse on the circuit board inside the back box

properly after

may need to be replaced.

for continuity. Replace the fuse if needed.

installation.

 

 

The back box may not be

Check the wiring with a volt meter to ensure that the

 

 

receiving proper voltage.

back box is receiving proper voltage.

 

 

 

Dome starts correctly,

Switch settings on the

Check the signal with a volt meter or an oscilloscope.

but you do not have

dome drive are set

NOTE: This step will not apply if you are using

accurate control.

incorrectly.

Coaxitron control.

 

 

Ensure that the switch settings on the dome drive are

 

 

set correctly (refer to Switch Settings on page 28.)

 

 

 

No video is displayed.

Power is not connected.

Check the power connector.

 

 

 

 

Video cable is not

Check the video connector.

 

connected.

 

 

TXB-N module is not

Reinstall the TXB-N module. Make sure the pins on

 

inserted properly.

the module are inserted correctly.

 

 

 

Spectra IV information

The unit cannot complete

Refer to Troubleshooting in the Installation/Operation

(model, firmware,

its configuration cycle.

manual shipped with the Spectra IV dome drive.

Pelco P and Pelco D

 

 

protocol addresses,

 

 

and communication

 

 

settings) does not

 

 

appear after the

 

 

configuration cycle.

 

 

 

 

 

The audio signal is

You are not using the

Be sure you are using a 600-ohm impedance matching

weak.

correct type of

transformer.

 

transformer.

 

 

The wiring distance

Test the equipment using a shorter wiring distance.

 

connecting the audio

 

 

equipment may be too

 

 

long.

 

 

 

 

 

The gain is not properly

If you are using an external amplifier and it has an

 

adjusted.

adjustable gain, increase the gain until the signal is

 

 

acceptable.

 

 

 

26

C3468M (4/10)

Page 26
Image 26
Pelco C3468M manual Troubleshooting

C3468M specifications

The Pelco C3468M is a sophisticated surveillance camera designed to meet the growing demands of modern security applications. Known for its exceptional image quality and advanced technologies, this camera is an ideal choice for both indoor and outdoor environments.

One of the main features of the C3468M is its high-definition resolution. It delivers stunning 4MP video quality, ensuring that every detail is captured with precision. This clarity becomes invaluable in critical situations where identifying faces or license plates is essential. The camera utilizes advanced imaging technologies, such as Wide Dynamic Range (WDR), which helps balance lighting conditions in complex environments. This means it can effectively capture scenes with both bright and dark areas, making it suitable for diverse lighting situations.

Another notable characteristic of the C3468M is its innovative low-light performance. The camera is equipped with a high-sensitivity sensor, allowing it to produce clear images even in challenging low-light conditions. This is particularly important for surveillance during nighttime or in dimly lit areas, providing round-the-clock monitoring without compromising image clarity.

The C3468M also boasts robust environmental resilience. With an IP66 rating, this camera is protected against dust and water, making it suitable for outdoor applications in various weather conditions. Additionally, it features an IK10 rating for impact resistance, ensuring that it can withstand physical impact and tampering, which is essential for maintaining security in vulnerable locations.

Moreover, the C3468M incorporates advanced video analytics capabilities. Features such as motion detection, tampering detection, and line crossing can be configured to trigger alerts, enhancing situational awareness. These smart capabilities help security personnel respond more effectively to incidents, streamlining vigilance efforts.

The camera is user-friendly, with seamless integration into existing security systems. It supports various connectivity options, including IP networking, allowing for flexible installation and remote access for monitoring. The Pelco C3468M highlights a commitment to security innovation, providing professionals with the tools needed to create safer environments. With its blend of high-performance features and cutting-edge technology, this camera is a reliable choice for comprehensive surveillance solutions.