Pelco CM9700-SER-32 , PRODUCT WARRANTY AND RETURN INFORMATION

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or

workmanship

for a period of one year

after the date of shipment.

Exceptions to this warranty are as noted below:

• Five years on FT/FR8000 Series ﬁber optic products.

• Three years on Genex

Series products (multiplexers, server, and keyboard).

•Three years on Camclosure

and ﬁxed camera models, except the CC3701H-2,

CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models,

which have a ﬁve-year warranty.

•Two years on standard motorized or ﬁxed focal length lenses.

•Two years on Legacy

, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series

ﬁxed dome products.

•Two years on Spectra

, Esprit

, ExSite

™

, and PS20 scanners, including when used in

continuous motion applications.

•Two years on Esprit

and WW5700 Series window wiper (excluding wiper blades).

•Eighteen months on DX Series digital video recorders, NVR300 Series network video

recorders, and Endura

™

Series distributed network-based video products.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be

covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion

applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco

shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,

California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident

are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from

the speciﬁc use or application made of the Products. Pelco’s liability for any claim, whether

based on breach of contract, negligence, infringement of any rights of any party or product

liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for

such Products. In no event will Pelco be liable for any special, incidental or consequential

damages (including loss of use, loss of proﬁt and claims of third parties) however caused,

whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with speciﬁc legal rights. The Dealer may also have

additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or

(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following

information:

1. Model and serial number

2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3. Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the

warranty conditions stated above, please include a written explanation with the product

when returned.

Method of return shipment shall be the same or equal to the method by which the item was

received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at

(800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned

for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing

charge.

Goods returned for repair or credit should be clearly identiﬁed with the assigned CA or RA

number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are

instructed to return goods to the USA, you may do one of the following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Pelco

3500 Pelco Way

Clovis, CA 93612-5699 USA

If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:

Pelco c/o Expeditors

473 Eccles Avenue

South San Francisco, CA 94080 USA

Phone: 650-737-1700

Fax: 650-737-0933

REVISION HISTORY

Manual # Date Comments

C579M 8/02 Original version.

C579M-A 5/05 Changed CM9760 reference to CM9700. Manual updated to include CM9700-ADP-120 adapter plate, and revised installation instructions.

Endura and ExSite are trademarks of Pelco.