PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.

•Three years on Spectra® IV products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSENTRY® Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.

•Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra III™, Spectra Mini, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Two years on Intelli-M®eIDC controllers.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or

(559)292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, sales order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.

1-8-08

The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.

This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures for recycling this equipment.

REVISION HISTORY

 

Manual #

Date

Comments

C2684M

2/08

Original version.

Pelco, the Pelco logo, Camclosure, DigitalSENTRY, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc. Spectra III is a trademark of Pelco.

DLP is a registered trademark of Texas Instruments Incorporated. Pentium is a registered trademark of Intel Corporation.

Microsoft, Windows, and Internet Explorer are registered trademarks of Microsoft Corporation. Mac is a registered trademark of Apple Inc.

Firefox is a registered trademark of the Mozilla Foundation. Javascript is a trademark of Sun Microsystems.

© Copyright 2008, Pelco, Inc. All rights reserved.

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Pelco EW5001 manual Product Warranty and Return Information
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EW5001 specifications

The Pelco EW5001 is a robust and highly advanced network video encoder designed for a variety of surveillance applications. This device is known for its reliability, flexibility, and a host of features tailored for efficient video management in security environments.

One of the primary features of the EW5001 is its capability to encode high-definition video streams. Supporting resolutions up to 1080p, it ensures that users receive clear and detailed images, which is essential for effective monitoring and identification purposes. The encoder leverages H.264 compression technology, which significantly reduces the bandwidth required for video transmission while maintaining high quality, allowing for more efficient storage and streaming.

Another key aspect of the EW5001 is its multi-stream output functionality. This means that each channel can stream multiple video streams simultaneously at different resolutions and bit rates, which accommodates various network conditions and user needs. Security personnel can monitor live feeds in real-time, while also saving high-resolution recordings for future review.

The easy integration of the Pelco EW5001 into existing network infrastructures is facilitated by its support for ONVIF (Open Network Video Interface Forum) protocols. This interoperability allows it to seamlessly connect with a wide range of third-party cameras and video management systems, enhancing the system's overall versatility.

For connectivity, the EW5001 is equipped with both Ethernet and PoE (Power over Ethernet) capabilities. This feature simplifies installation by allowing the device to receive both power and data over a single cable, reducing clutter and minimizing installation time. Moreover, built-in alarm input and output ports offer additional functionality for triggering alerts or integrating with other security systems when specific events occur.

In addition to its performance features, the Pelco EW5001 comes with advanced security measures. These include user authentication, encrypted transmission, and secure access protocols to help protect sensitive video data along its journey from the encoder to storage or viewing platforms.

With its combination of high-quality video encoding, flexible streaming options, easy integration, and robust security features, the Pelco EW5001 stands out as a vital component in modern surveillance setups, meeting the demands of various sectors including retail, transportation, and critical infrastructure protection. Its reliability and performance make it an excellent choice for those seeking to enhance their security systems with state-of-the-art technology.
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