Troubleshooting

Problem

Possible Cause

Suggested Remedy

 

 

 

No video

PoE power issue

• Verify CAT 5 cable connection.

 

 

• Verify PoE injector power.

 

 

• Disconnect the Cat5 cable from the PoE and then

 

 

reconnect the cable. Power is indicated by the LED.

 

 

The LED will flash (green) five times per second for

 

 

approximately two minutes if the camera has

 

 

power.

 

 

 

 

Power issue (24 VAC)

• Verify the 24 VAC power supply connection.

 

 

• Power is indicated by the LED. The LED will flash

 

 

(green) five times per second for approximately two

 

 

minutes if the camera has power.

 

 

 

 

Network connectivity issues

• Verify network cable connections.

 

 

• Disconnect the network cable and then reconnect

 

 

the cable to the camera. Verify the LED is flashing

 

 

green.

 

 

• Replace the network cable with a new cable. If the

 

 

new cable does not work, contact Pelco’s Product

 

 

Support at 1-559-292-1981 or 1-800-289-9100.

 

 

 

 

Defective camera

• Use a service connector to verify camera operation.

 

 

Connect one end of the service connector to the

 

 

service connector of the camera. Then connect the

 

 

other end of the service connector to a monitor.

 

 

• Replace the camera with a new camera. If the new

 

 

camera does not work, contact Pelco’s Product

 

 

Support at 1-559-292-1981 or

 

 

1-800-289-9100.

 

 

 

 

Java not installed

Install JRE from the IP camera resource CD shipped

 

 

with this product. It is also available at

 

 

www.pelco.com/software/downloads

 

 

 

Image flickering

Flickerless setting

• Verify DIP switch settings.

 

 

• Verify power supply specifications.

 

 

• Replace the camera module with a new camera. If

 

 

the new camera does not work, contact Pelco’s

 

 

Product Support at 1-559-292-1981 or

 

 

1-800-289-9100.

 

 

 

Image quality

Image not focused

Adjust the field of view and the focus.

 

 

 

 

15 ips quality bad

In some networks with high latency, the maximum

 

 

frame rate may not be attainable.

 

 

 

 

30 ips not available

The IP camera only supports MJPEG up to 15 ips for

 

 

NTSC camera modules, where applicable. For PAL

 

 

camera modules, the maximum rate is 12 ips.

 

 

 

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Pelco IP3701H quick start Troubleshooting, Problem Possible Cause Suggested Remedy

IP3701H specifications

The Pelco IP3701H is a state-of-the-art network security camera designed to cater to the sophisticated demands of modern surveillance systems. This high-performance device is part of Pelco's extensive line of IP cameras, renowned for their reliability, functionality, and advanced technologies.

One of the main features of the IP3701H is its high-definition video quality. This camera offers 1080p resolution, ensuring that users capture crisp images with impressive clarity. The camera’s low-light capabilities are enhanced by its advanced image sensor, which significantly improves visibility in dimly lit environments, making it an excellent choice for both day and night surveillance.

The IP3701H is equipped with a wide dynamic range (WDR) technology that helps to balance exposure levels in challenging lighting conditions. This ensures that both brightly lit and dark areas within the frame are visible, providing a complete picture of the monitored scene. With an integrated motorized zoom lens, users can adjust the field of view remotely, providing flexibility and precision in capturing critical details.

In terms of connectivity, the Pelco IP3701H utilizes Power over Ethernet (PoE) technology. This allows for streamlined installation as the camera can be powered through the same Ethernet cable used for data transmission, reducing the need for additional power sources. The device supports both H.264 and H.265 compression standards, optimizing storage and bandwidth efficiency while maintaining high image quality.

The camera is designed with robust cybersecurity features, ensuring that video feeds and data are securely transmitted and stored. This includes strong encryption protocols and support for secure user authentication. Additionally, the IP3701H integrates seamlessly into existing security systems, offering compatibility with various video management software platforms.

Durability is another significant characteristic of the IP3701H. This camera is built to withstand harsh environmental conditions, making it suitable for both indoor and outdoor applications. It is also designed to resist vandalism, thanks to its rugged casing, which ensures that it operates effectively even in challenging situations.

With its combination of high-definition resolution, smart technologies, and durable design, the Pelco IP3701H stands out as a reliable choice for comprehensive surveillance needs. Whether used in retail, commercial, or public spaces, this camera exemplifies Pelco’s commitment to delivering innovative security solutions that prioritize safety and performance.