6. Customer care and warranty
Please note that the product is not defective under this guarantee in the case where modifications become necessary in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific country.
Just a click away
In case of any problems, we advise you to read the operating instructions manual or your warranty card carefully or go to the www.philips.com/ support website for additional support.
Just a phone call away
You need to check your official warranty card delivered to you at your day of purchase for the nearest contact details of your authorized service contact.
In case not available please check your country contact showing below.
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully before contacting our dealers or Information Centers.
In case your Philips product is not working correctly or is defective, please contact your Philips dealer or directly the Philips Service and Consumer Information Centers.
Website: http://www.philips.com/support
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other
document showing that you purchased the
product is considered proof of purchase. Attach it
to this owner's manual and keep both nearby.
WHAT IS COVERED?
Warranty coverage begins the day you buy your
product. For two years thereafter, all parts will be repaired or replaced, and labor is free. After two
years from the day of purchase, you pay for the replacement or repair of all parts, and for all labor charges.
All parts, including repaired and replaced parts,
are covered only for the original warranty period. When the warranty on the original product expires, the warranty on all replaced and repaired products and parts also expires.
WHAT IS EXCLUDED?
Your warranty does not cover:
labor charges for installation or setup of the product, adjustment of customer controls on the product, and installation or repair of antenna systems outside of the product.
product repair and/or part replacement because of misuse, accident, unauthorized repair or other cause not within the control of Philips Consumer Electronics.
reception problems caused by signal conditions or cable or antenna systems outside the unit.
a product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications.
incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This includes, but is not limited to, prerecorded
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