6. Customer care and warranty
Before contacting Philips, please prepare the following details so we can solve your problem quickly.
. Philips type number
. Philips serial number
. Purchase date (copy of purchase may be required)
.PC environment Processor:
o CPU and Graphic card name and driver version
o Operating system
o Application being used
.Other cards installed
Having the following information available will also help speed up the process:
.Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.
.The full address to which the swap model should be delivered.
Just a phone call away
Philips’ customer help desks are located worldwide. Within the U.S. you can contact Philips customer care
For more information on this and more great Philips products visit our website at:
Website: http://www.philips.com
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality standards.
If, unfortunately, something should go wrong with this product Philips guarantees free of charge labor and replacement parts irrespective of the country where it is repaired during a period of 12 months from date of purchase.This international Philips guarantee complements the existing national guarantee obligations to you of dealers and Philips in the country of purchase and does not affect your statutory rights as a customer.
The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.
The Philips guarantee may not apply if:
•the documents have been altered in any way or made illegible;
•the model or production number on the product has been altered, deleted, removed or made illegible;
•repairs or product modifications and alterations have been executed by unauthorized service organizations or persons;
•damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect.
Please note that the product is not defective under this guarantee in the case where modifications become necessary in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured.
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