The picture does not fit the screen; it is too big or too small:
•• Try using a different picture format. The picture position is incorrect:
•• Picture signals from some devices may not fit the screen correctly. Check the signal output of the device.
Sound issues
There is a picture but no sound from the TV:
Note
•• If no audio signal is detected, the TV automatically switches the audio output off
— this does not indicate malfunction.
•• Check that all cables are properly connected.
•• Check that the volume is not set to 0.
•• Check that the sound is not muted. There is a picture but the sound quality is poor:
•• Check that the sound settings are correctly set.
There is a picture but sound comes from one speaker only:
•• Verify that sound balance is set to the centre.
HDMI connection issues
There are problems with HDMI devices:
•• Note that HDCP support can delay the time taken for a TV to display content from a HDMI device.
•• If the TV does not recognise the HDMI device and no picture is displayed, try switching the source from one device to another and back again.
•• If there are intermittent sound disruptions, check that output settings from the HDMI device are correct.
•• If a
audio cable is connected to AUDIO L/R or AUDIO IN
Computer connection issues
The computer display on the TV is not stable:
•• Check that a supported resolution and refresh rate is selected on the computer.
•• Set the TV picture format to unscaled.
Contact us
If you cannot resolve your problem, refer to the FAQs for this TV at www.philips.com/ support.
If the problem remains unresolved, contact Philips Consumer Care in your country as listed in this User Manual.
Warning
•• Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
•• Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.
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