BEFORE CALLING CUSTOMER SERVICE
Below is a list of frequently occurred symptoms. Before you call for service, make these simple checks. Some of these symptoms can easily be rectified if you know what to do.
Symptoms | What you should do |
|
|
Colour patch (uneve- | - Switch off the TV from the mains power button.Wait for 20 |
ness) | minutes before switching on again. |
| - Check the TV is not placed too near speakers or magnetic |
| objects. |
|
|
No power | - Check the TV’s AC power cord is plugged into the mains |
| socket. If there is still no power, remove the plug.Wait for 60 |
| seconds and |
|
|
No picture | - Check the antenna connection at the rear of the TV. |
| - Possible TV station problem.Try another channel. |
|
|
Good picture | - Try increasing the volume. |
but no sound | - Check that the sound is not turned off. If it is turned off, press |
| the Mute button on the remote control to restore sound. |
|
|
Good sound but poor | - Try increasing the contrast and brightness setting. |
colour or no picture |
|
|
|
Snowy picture and noise | - Check antenna connection at the rear of the TV. |
|
|
Horizontal dotted lines | - Possible electrical interference e.g. hairdryer, vacuum |
| cleaner, etc. Switch off appliances. |
|
|
Double images or | - Possible poor positioning of antenna. Use of a highly |
“Ghost” images | directional antenna may improve reception. |
|
|
TV not responding to | - Check life span of batteries of remote control handset. |
remote remote control | - Aim remote control directly at remote sensor lens on the |
| front panel of the TV. |
|
|
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