6. Customer care and warranty

6.Customer care and warranty

6.1Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations

of pixel defects that are more noticeable than others.This policy is valid worldwide.

subpixel

pixel

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or "on".That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

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Philips 221S3U Customer care and warranty, Philips’ Flat Panel Monitors Pixel Defect Policy, Pixels and Sub pixels
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221S3U, 221S3UCB/27 specifications

The Philips 221S3UCB/27 and 221S3U are exceptional monitors designed for professionals and enthusiasts alike, offering a perfect blend of performance, design, and energy efficiency. With a sleek appearance and a range of innovative features, these monitors cater to various needs in both home and office environments.

Starting with the design, the Philips 221S3UCB/27 and 221S3U boast a stylish and contemporary look that enhances any workspace. The ultra-slim profile, coupled with a narrow bezel, provides an almost borderless view that maximizes screen real estate. The monitor also features height-adjustable stands, allowing users to customize their viewing experience for optimal comfort.

One of the standout characteristics of these monitors is their impressive display performance. With a 21.5-inch Full HD resolution of 1920 x 1080 pixels, these monitors deliver stunning visuals with sharp details and vibrant colors. The LED-backlit display contributes to a higher contrast ratio, ensuring deeper blacks and brighter whites, which enhances the overall viewing experience, whether for work or entertainment.

In terms of technology, the Philips 221S3UCB/27 and 221S3U incorporate several advanced features. The SmartResponse technology ensures rapid pixel response times, reducing ghosting effects and making the monitors suitable for fast-paced gaming and video playback. Additionally, the IPS panel technology provides wide viewing angles, making it ideal for collaborative work or multi-user settings where screen sharing is common.

The monitors also prioritize eye comfort with Flicker-Free technology and LowBlue mode, which significantly reduce eye strain during extended usage. This is particularly beneficial for professionals who spend long hours in front of the screen, as it helps maintain visual comfort and productivity.

Connectivity options are versatile, with both monitors featuring multiple input ports, such as HDMI, DVI, and VGA, ensuring compatibility with various devices. The integrated USB hub adds convenience for connecting peripherals, enhancing the overall functionality of the monitors.

Furthermore, the Philips 221S3UCB/27 and 221S3U are designed with sustainability in mind. They meet international energy efficiency standards, helping to reduce power consumption without compromising performance. This eco-friendly approach not only benefits the environment but also leads to cost savings on energy bills.

In conclusion, the Philips 221S3UCB/27 and 221S3U are exceptional monitors that combine performance, design, and energy efficiency. With their advanced technologies and user-friendly features, they are well-suited for a wide range of applications, from professional tasks to multimedia entertainment, making them a worthwhile investment for anyone looking to enhance their visual experience.
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