What is excluded?
The Philips F1rst Choice Warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product.
The Philips F1rst Choice Warranty may not apply if:
•The documents have been altered in any way or made illegible;
•The model or production number on the product has been altered, deleted, removed or made illegible;
•Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons;
•Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect;
•Reception problems caused by signal conditions or cable or antenna systems outside the unit;
•Defects caused by abuse or misuse of the monitor;
•Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized.Therefore always check whether a product can be used in a specific country.
•Note that products that are not originally designed, manufactured, approved and/or authorized for usage within the Philips F1rst Choice countries, do not apply to the Philips F1rst Choice Warranty. In these cases the Philips global warranty terms are valid.
Just a click away
In case of any problems, we advise you to read the operating instructions carefully or go to the www.philips.com/support website for additional support.
Just a phone call away
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully or go to the www.philips.com/support website for additional support before contacting the Philips helpdesk.
To solve your problem quickly, please prepare the following details before contacting the Philips helpdesk:
•Philips type number
•Philips serial number
•Purchase date (copy of purchase may be required)
•PC environment Processor:
o CUP and Graphic card name and driver version
o Operating system
o Application being used
•Other cards installed
Having the following information available will also help speed up the process:
•Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.
•The full address to which the faulty monitor has to be collected and the swap model should be delivered.
Philips' customer help desks are located worldwide. Click here to access the F1rst Choice Contact Information.
Or you can reach us via:
Website: http://www.philips.com/support
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