8. Customer care and warranty

8.Customer care and warranty

8.1Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations

of pixel defects that are more noticeable than others.This policy is valid worldwide.

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark

sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

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Philips 273P3Q Customer care and warranty, Philips’ Flat Panel Monitors Pixel Defect Policy, Pixels and Sub pixels
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273P3Q specifications

The Philips 273P3Q is a standout monitor designed to meet the needs of both professionals and general users. With its impressive specifications and innovative features, this monitor not only enhances productivity but also delivers a visually stunning experience.

One of the main features of the Philips 273P3Q is its 27-inch display, which boasts a resolution of 2560 x 1440 pixels (QHD). This high resolution allows for sharper images and clearer text, making it ideal for graphic design, video editing, and other tasks that require detailed visuals. The monitor uses AH-IPS panel technology, which provides wide viewing angles of 178 degrees both horizontally and vertically. This means that colors remain consistent and accurate, regardless of the viewer's position.

The Philips 273P3Q is equipped with a variety of connectivity options, including DisplayPort, HDMI, and USB 3.0 ports. These options ensure that users can easily connect their devices, whether they are laptops, desktops, or other peripherals. Additionally, the monitor features a built-in USB hub, allowing for easy access to charging and data transfer.

Another notable characteristic of the Philips 273P3Q is its ergonomic design. The monitor offers a fully adjustable stand, enabling users to tilt, swivel, raise, or lower the screen to achieve optimal comfort. This is particularly beneficial for those who spend long hours working at their desks. The monitor also has a VESA mount option, allowing users to mount it on a wall or arm for further space-saving convenience.

In terms of technology, the Philips 273P3Q incorporates several features aimed at reducing eye strain during extended use. The LowBlue mode adjusts the monitor's color temperature to minimize blue light emission, while the flicker-free technology reduces flicker, making the display easier on the eyes.

Additionally, the monitor comes with an anti-glare coating, which minimizes reflections and distractions, enabling a focused work environment. The sleek design, combined with a minimal bezel, maximizes the screen space and enhances the modern aesthetic.

In conclusion, the Philips 273P3Q is a versatile and advanced monitor that combines high-resolution display technology with ergonomic design and eye-care features, making it a valuable asset for any workspace. With its rich set of features and focus on user comfort, it stands out as a premier choice in the competitive monitor market.
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