Philips 27MT5005D, 27MT6005D, 32MT5015D, 32MT6015D manual Troubleshooting Tips

TROUBLESHOOTING TIPS

Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself. If you face problems connecting the TV to external devices, please refer to the User Guide of the external device or call their service centers for help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.

SYMPTOMS		SUGGESTED STEPS TO TAKE
Hookup	Can't get external	1. SPDIF output audio only in digital mode and the audio equipment used must have the decoder.
	audio equipment
	to work with TV.	2. Monitor Out Audio LR output audio for both analog and digital programs
Installation	Can't get the AV	Press the AV button on the remote control repeatedly to select the desired AV channels. Note:
	channels on the TV	SVHS can only be selected if a S-VHS device is connected and powered on.
	screen.
Installation	TV Displays	Go to TUNER MODE in the television menu and select the correct signal source, then perform the
	Wrong
	Channel or No	automatic installation again. (Refer to page 11).
	Channels Above
	13
Installation	Channel numbers	Go to TUNER MODE in the television menu and select the correct signal source, then perform the
	do not follow the
	channel number	automatic installation again. (Refer to page 11).
	of the
	programs.
Installation	Auto programing is	Auto programing may take 20 to 40 minutes depending on the number of channels that are available.
	taking too long.
Settings	Error messages
	appear on the
	screen of TV:
	No Signal	Check that the antenna / cable is connected properly and that you have selected the correct
		tuner mode (refer to page 11).
	No Program	There could be temporarily no transmission on the selected channel. You may like to add these
		channels to the Weak Dig Sig. list. (refer to page 15). When transmission is resumed or when
		available, your TV will receive it.
	Audio Only	The current channel has only audio transmission.
Sound	Disturbing sound	It is normal to hear a disturbing sound (such as buzzing, clicking, cracking, humming, whistling, etc)
	(such as buzzing,	from a distance less than 2 meters (6 feet) with the television sound muted.
	clicking, cracking,	If problem occurs on one channel, you may have a signal problem. Please contact the cable provider
	humming, whistling,	or local broadcaster regarding the specific channel.
	etc).
Sound	Sound is not in	This could be due to any of the following reasons:
	Stereo.	1. Not all transmitted broadcasts by the cable or broadcast stations are in STEREO. Try checking
		with several major network stations to be sure that the station you selected is in STEREO.
		2. When SAP is turned ON, the sound mode is automatically set to MONO.
		3. Sound mode is set to MONO. Set the sound mode to STEREO. (Refer to page 19).
		4. When using an AV input, the television will not display STEREO even though it is producing
		stereo sound.
General	No power to the	Check the TV power cord. Unplug the power cord from the TV, wait 10 seconds, then reinsert
	TV	the plug into your wall outlet. Power On the TV again.
		Plug the power cord directly to the wall socket and not via an extension cord.
		If you need to use an extension cord, check that the fuse on the AC power strip is not blown.

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