Philips 32HF5445, 32HF7875 user manual Troubleshooting, Symptoms, Possible Solutions

Troubleshooting

Symptoms			Possible Solutions
Power	TV cannot be	•	If you are using the POWER button of the remote control to
	switched on		switch on the TV, note that button is only use to set the TV to
			stand-by mode. Use the Digit 0-9 or CH + / –
			buttons to switch on TV.
		•	Check if YES is selected in the REMOTE CONTROL
			LOCK feature in SECURITY menu. Select NO to
			deactivate lock function (see page 23).
		•	Check if ALL is selected in the KEYBOARD LOCK
			feature in SECURITY menu. Select NO to deactivate lock
			function (see page 22).
			Note: If both REMOTE CONTROL LOCK and
			KEYBOARD LOCK feature are activated, use the Setup
			Remote Control to go into these two menus to deactivate lock
			function.
Sound	No Sound	•	Check if the volume of TV is not at the minimum. Try
			pressing the Volume Up button of the remote control to
			increase sound.
		•	Check that the mute mode is not on. If mute mode is on, press
			the Mute button on the remote control to deactivate mute
			mode.
		•	Check AUDIO is not selected in the MUTE feature of the
			PROGRAM INSTALL menu (see page 18).
		•	Check that the audio source in the DEFAULT HDMI
			AUDIO feature is selected correctly (see page 30).
	Volume level	•	Check the limit setting for the Minimum and Maximum Volume
	cannot be		and re-specify the setting in the MIN VOLUME / MAX
	increased or		VOLUME features in the CONTROL menu (see page 27).
	decreased
	beyond a
	certain value
Remote	TV does	•	Try changing the batteries.
Control	not respond	•	Aim remote control directly at remote control sensor lens on
	to Guest
			TV and try pressing any button on the remote control.
	Remote
		•	Check if YES is selected in the REMOTE CONTROL
	Control
			LOCK feature in SECURITY menu. Select NO to
			deactivate lock function (see page 23).
		•	Deselect HM - LINK in the COMMUNICATION feature
			(see page 14).

Note: The Troubleshooting section is applicable only to TV that is installed as a stand-alone. If TV is connected to an interactive system, the behaviour of the TV will be controlled by the system.

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