Troubleshooting
Problem
My Digital PhotoFrame does not go into
My Digital PhotoFrame is ON but the system does not respond anymore!
My Digital PhotoFrame does not show some of my photos.
Why the photos distort?
What is the difference between background, Auto fit and RadiantColor?
Tip
Ensure that you set current time, Auto off and Auto on correctly.
•Ensure that the PhotoFrame is properly powered.
•Use a pin to trigger the RESET button located on the back to restore the PhotoFrame.
•The PhotoFrame shows photos in JPEG format.
If the format of picture is different as the PhotoFrame (for example,if you set "auto fit" on the PhotoFrame, a 4x3 photo input into a (16x9) PhotoFrame may distort.You can set a background colour or set RadiantColor. A background colour keeps the correct aspect ratio but may have black bar (or the background colour you select). we recommend you to select RadiantColor to keep the correct aspect ratio with the exterior of photo colour RadiantColor does give you the best viewing experience. Users can go to: Main menu>Slideshow>Background>RadiantColor/ Auto fit/black/red/gray.
If the picture format is different as the PhotoFrame, the PhotoFrame provides several solutions for it.
1.Auto fit: it is just like wide screen TV, the PhotoFrame extends the photo to fill fully the screen with picture distortion.t
2.Background colour: the PhotoFrame displays a photo without distortion but with black bar or a selected background colour.
3.RadiantColor: the PhotoFrame displays a photo without distortion with RadiantColor. RadiantColor is a new technology that the system analyses the colour of picture edge and extend the colour to fill the screen.This does improve the viewing experience. Users can go to: Main menu>Slideshow>Backgroun d>RadiantColor/Auto fit/black/red/gray.
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