Troubleshooting

To enable Basic Mode using the Polycom QDX 6000 Web interface:

1On a computer, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

3Go to Admin Settings > Network > Call Preference.

4Select Enable Basic Mode.

General Troubleshooting

This section presents problems, likely causes, and corrective actions. It is organized by category to help you troubleshoot any issue.

Power and Start-up

Controls

Access to Screens and Systems

Calling

Displays

Cameras

Audio

Error Indications

Power and Start-up

Symptom

The system does not start or respond in any way.

 

Problem

 

Corrective Action

 

 

 

 

 

 

 

The power switch is off.

 

Turn on the power switches for the system and all

 

 

 

 

 

 

 

equipment connected to it.

 

 

 

 

 

 

 

The power cord is not

 

Make sure that the system’s power cord is in place, and

 

 

connected.

 

that it is connected to a power outlet.

 

 

 

 

 

 

 

The power outlet is not

 

If you connect the system’s power cord to a power

 

 

active, or the system’s

 

strip, be sure the power strip is connected to a power

 

 

power supply is not

 

outlet and its power switch is on.

 

 

operating properly.

 

Check the power outlet by unplugging the system and

 

 

 

 

plugging in a lamp, radio, or other small appliance. If it

 

 

 

 

does not operate, the outlet is not active - connect the

 

 

 

 

system to a different outlet. If it does not operate, the

 

 

 

 

outlet is not active - connect the system to a different

 

 

 

 

outlet. If the outlet is active, the problem could be in the

 

 

 

 

system’s power supply.

 

 

 

 

 

 

11-2

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Polycom 6000 manual General Troubleshooting, Power and Start-up, 11-2, Symptom, Problem Corrective Action

6000 specifications

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