Troubleshooting
To enable Basic Mode using the Polycom QDX 6000 Web interface:
1On a computer, open a web browser.
2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
3Go to Admin Settings > Network > Call Preference.
4Select Enable Basic Mode.
General Troubleshooting
This section presents problems, likely causes, and corrective actions. It is organized by category to help you troubleshoot any issue.
∙Power and
∙Controls
∙Access to Screens and Systems
∙Calling
∙Displays
∙Cameras
∙Audio
∙Error Indications
Power and Start-up
Symptom
The system does not start or respond in any way.
| Problem |
| Corrective Action |
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| The power switch is off. |
| Turn on the power switches for the system and all |
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| equipment connected to it. |
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| The power cord is not |
| Make sure that the system’s power cord is in place, and |
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| connected. |
| that it is connected to a power outlet. |
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| The power outlet is not |
| If you connect the system’s power cord to a power |
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| active, or the system’s |
| strip, be sure the power strip is connected to a power |
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| power supply is not |
| outlet and its power switch is on. |
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| operating properly. |
| Check the power outlet by unplugging the system and |
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| plugging in a lamp, radio, or other small appliance. If it |
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| does not operate, the outlet is not active - connect the |
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| system to a different outlet. If it does not operate, the |
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| outlet is not active - connect the system to a different |
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| outlet. If the outlet is active, the problem could be in the |
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| system’s power supply. |
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