Troubleshooting

Displays

Symptom

Problem

Corrective Action

Screen is blank; start music

The system is starting. This is

No action required.

plays and Polycom logo

normal.

 

 

appears briefly.

 

 

 

 

 

 

Picture is blank on the

The system goes to “sleep” after

The system is sleeping. The system

main monitor.

a period of inactivity.

wakes up on any action from the remote

 

 

control or on an incoming call.

 

 

 

 

The monitor is not connected

Verify that the monitor is connected

 

correctly to the system.

correctly according to the manufacturer’s

 

 

instructions and the system setting up

 

 

guide you received with the system.

 

 

 

The monitor screen remains

The monitor’s power cord is not

Connect the monitor’s power cord and

blank when you use the

plugged in.

then power on the monitor.

remote control or keypad.

 

 

 

The monitor is powered off.

Power on the monitor.

 

 

 

 

 

The monitor is not connected

Verify that the monitor is connected

 

correctly to the system.

correctly according to the manufacturer’s

 

 

instructions and the system setting up

 

 

guide you received with the system.

 

 

 

The call connects but you

The system is configured for use

Go to System > Admin Settings >

cannot see or hear people

with a NAT but is not behind a

Network > IP > Firewall and ensure that

at the far site although

NAT.

NAT Configuration is Off.

they can see and hear

 

 

 

you.

 

 

 

 

 

 

When using multiple

Monitors are not enabled.

Enable the connected monitors on the

monitors, you don’t see

 

System > Admin Settings > Monitors >

what you expect on each

 

Monitors screen.

monitor.

 

 

 

Monitors are not connected to

Verify that the monitors are connected

 

 

the correct video outputs.

correctly according to the system setting

 

 

up guide you received with the system.

 

 

 

When using two monitors,

You are the only participant in a

MCUs generally loop the first participant

the same picture is seen

call placed through an external

back to it. Wait for others to join the

on the first and second

MCU.

conference.

 

monitors.

 

 

 

The system is performing a Near

Press

on the remote to end the

 

 

End Loop test.

test.

 

 

 

 

The people at the far site

You have selected a camera that

Select the main camera.

cannot see you.

is not connected.

 

 

 

 

 

Video is in black and

The monitor cable is not

Verify that the monitor is connected

white.

connected properly.

correctly according to the manufacturer’s

 

 

instructions and the system setting up

 

 

guide you received with the system.

 

 

 

 

The monitor cable is bad.

Replace the cable.

 

 

 

The people at your site

The camera is pointing toward a

If it is practical to do so, have the call

show up in silhouette in

source of bright light, such as a

participants sit in a location where there

the PIP.

window.

is no light source behind them.

 

 

Otherwise, go to System > Admin

 

 

Settings > Cameras to select Backlight

 

 

Compensation.

 

 

 

 

11-6

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Polycom 6000 manual Displays, 11-6

6000 specifications

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