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Polycom 6000 manual Upgrading System Software by PC, Get Endpoint Information, 14-1

Models: 6000

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Upgrading System Software

14

Upgrading System Software

Upgrading System Software by PC

You can upgrade QDX 6000 software through LAN connection using a software update package.

To upgrade the QDX 6000 software:

1Save the latest version of the update package you get from the distributor or the customized update package you created to a folder on your PC.

For information about creating customized system update package, refer to Logo Customization.

The PC used for upgrading must reside on the same network as QDX 6000 does.

2Double-click the .exe file.

3Enter the IP address of the system you want to update, and then click

Get Endpoint Information.

After the PC communicates with QDX 6000 successfully, the information about this endpoint will be displayed. Otherwise, you may receive an error message, indicating the network connection failure.

4Click Upgrade.

When upgrading your system to a newer version, e.g. from V3.0 to V4.0, a dialogue box will pop-up prompting you to enter the upgrade key.

After upgrading is complete, the system reboots automatically.

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Polycom 6000 manual Upgrading System Software by PC, Get Endpoint Information, 14-1

Contents

product pic here Administrator’s Guide for Polycom QDX 6000 SystemsVersion Trademark Information Patent InformationAbout This Guide Administrator’s Guide for Polycom QDX 6000 SystemsContents Configuring Content Sharing··········································· Statistics and Diagnostics ······················································· Creating a Customized Software Update Package ···················13-2 Positioning the System Setting Up Your System HardwareIntroducing the Polycom QDX System Powering On and Off Configuring with the Setup WizardFor more information, refer to Managing the System Remotely remote control to enter text just like you can with a cell phoneAdministrator’s Guide for Polycom QDX 6000 Systems Connecting to the LAN Configuring LAN PropertiesNetworks 1 Go to System Admin Settings LAN Properties3 Select and configure these settings NetworksConfiguring IP Settings Specifying H.323 SettingsConfiguring the System to Use a Gatekeeper 1 Go to System Admin Settings Network IP H.323 SettingsSpecifying Quality of Service 1 Go to System Admin Settings Network IP Quality of Service1 Go to System Admin Settings Network IP Firewall Configuring the System for Use with a Firewall or NATFirewall Settings H.460 NAT Firewall Traversal Configuring Call Preferences 1 Go to System Admin Settings Network IP Firewall2 Select Enable H.460 Firewall Traversal 1 Go to System Admin Settings Network Call Preference3 Select to go to the Preferred Speeds screens and configure these settings Configuring Monitor Settings Monitors and CamerasMonitors 1 Go to System Admin Settings Monitors2 Configure these settings on the Monitors screen Managing User Access to Settings and FeaturesAdjusting Screen Layout To change the screen layoutLayout Feature Effect Example1 Go to System Diagnostics Video Adjusting the Monitors Color Balance, Sharpness, and BrightnessSpecifying, Showing and Turning Off the PIP Connecting Cameras Preventing Monitor Burn-In― Display Icons in a Call described on page ― Display Time in a Call described on page1 Go to System Admin Settings Cameras Configuring Camera Settings and Video Quality OptionsTo configure camera and video settings Configuring Advanced Polycom EagleEye Camera Settings 4 Go to Admin Settings Cameras 5 Click AdvancedSpecifies the communication protocol for the camera Specifies the aspect ratio used by the PolycomConfiguring Camera Presets 4 Go to Admin Settings Cameras4 Go to Admin Settings Cameras To store a preset3-10 Monitors and Cameras1 Press Preset on the remote control 3-11Polycom Microphone Lights Microphones and SpeakersMicrophones Configuring Audio Settings Setting the Speaker VolumeSpeakers 1 Go to System Admin Settings Audio Audio SettingsAudio meter  Go to System Diagnostics Audio Audio MeterContent and Captions Sharing contentConfiguring Content Sharing Configuring Content Display with People+Content IP1 Go to System Utilities Meeting Caption Configuring CaptionsConfiguring Meeting Captions 1 Go to System Utilities Rolling Caption Configuring Rolling CaptionsTo configure the rolling caption To configure call settings Configuring Call SettingsCalling and Answering 3 Go to Admin Settings General Settings System Settings Configuring Directory SettingsManaging Directories with the Polycom QDX 6000 Web Interface Configuring the Global Directory To configure the directory server settings1 Go to System Admin Settings Global Services Directory Servers To download a Polycom QDX 6000 system directory to your computer2 Configure these settings on the Remote Control screen Configuring Remote Control BehaviorTo configure remote control behavior Setting Date, Time, and Language System Location and Appearance1 Go to System Admin Settings General Settings Language 1 Go to System Admin Settings General Settings Date and TimeCustomizing the Home Screen To design the home screen Displaying Speed Dial Sites Adding Marquee Text4 Click Utilities Screen Saver and enter Screen SaversAdding Screen Saver Text Adding a Screen Saver Logo To upload a screen saver logoConfiguring Security Options SecurityTo set passwords and security options 1 Go to System Admin Settings General Settings SecuritySetting the Room and Remote Access Passwords To set or change the room password1 Go to System Admin Settings General Settings Security To set or change the remote access passwordManaging User Access to Settings and Features 1 Go to System Admin Settings General Settings Security2 Select Use Room Password for Remote Access 2 Go to System Diagnostics Reset System2 Enable Security Mode Configuring Security Mode1 Go to System Admin Settings General Settings Security Enabling AES Encryption To enable AES encryption1 Go to System Admin Settings General Settings Security Administrator’s Guide for Polycom QDX 6000 SystemsUsing the Polycom QDX 6000 Web Interface Accessing the Polycom QDX 6000 Web InterfaceManaging the System Remotely Monitoring a Rooms or Call with the Polycom QDX 6000 Web InterfaceManaging System Profiles with the Polycom QDX 6000 Web Interface To enable room and call monitoring1 Go to System Admin Settings General Settings Security To view a room or callSending a Message 4 Go to Diagnostics Send a Message3 Go to Utilities Profile Center 4 Go to Utilities Profile CenterSetting Up SNMP Statistics and Diagnostics Accessing the Diagnostics ScreensSystem Status  Go to System Diagnostics10-2 Call statisticsStatistics and Diagnostics Network Video10-3 If the test is successful, the Polycom QDX 6000 system lists10-4 Reset SystemAudio Recent Calls Call Detail Report CDR Go to System Admin Settings Network Recent Calls 10-510-6 Information in the CDRThe following table describes the data fields in the CDR based on round-trip delay, calculated from sample tests done H.323 call based on round-trip delay, calculated from sample10-7 DataSystem Logs Call Detail Report ArchivesViewing System Logs 4 Click Diagnostics System Log View LogsSystem Log Settings Downloading System Logs4 Click Diagnostics System Log Download Logs 4 Click Diagnostics System Log System Log SettingsTroubleshooting Enabling Basic ModePlacing a Test Call 1 Go to System Admin Settings Network Call PreferenceGeneral Troubleshooting Power and Start-up3 Go to Admin Settings Network Call Preference 4 Select Enable Basic ModeControls 11-3Mode Access to Screens and Systems11-4 Calling not operating or is not configured11-5 your network. This is especially true with the addressesDisplays 11-6Screen is blank start music The monitor screen remainsCameras 11-7A background with less motion provides a press the number of the camera you wishAudio To make sure that the remote control can work well11-8 microphone, and check the Far Site Audio meter onSymptom Problem11-9 Corrective ActionSymptom Problem1 Go to System Admin Settings Cameras and noise suppression featuresError Indications SymptomProblem Go to System Admin Settings LANSystem Back Panel View and Cables System Back Panel ViewInput or Output Input or OutputSystem Cables 12-2Logo Customization Customizable LogosSoftware Needed Logo File Requirements13-2 Creating a Customized Software Update PackageUploading Your Customized Software Update Package  Install a standard Polycom software update package 13-3Upgrading System Software Upgrading System Software by PCGet Endpoint Information 14-1Rescue Mode 14-2Regulatory Notices Important SafeguardsElectrical Specifications 15-115-2  UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION15-3 USA and Canadian Regulatory Notices15-4 EU Regulatory Notices15-5 Plug Acts as Disconnect Device