Polycom 6000 manual Cameras, 11-7, A background with less motion provides a

Administrator’s Guide for Polycom QDX 6000 Systems

Symptom

Problem

Corrective Action

Video from your site is too	Lighting at your site has	Pan the camera. It adjusts for the lighting
dark or too light in the PIP.	changed within the past few	whenever it is moved.
	minutes.
	During calls, the camera adjusts
	for the lighting at five-minute
	intervals.
Edges of picture are cut	Graphics from the far site are	Use a VGA monitor to display graphics.
off when viewing graphics.	displayed on an NTSC monitor.
Call participants cannot	The VCR or DVD is not selected.	Select the VCR (Camera 3):
see or hear what is being		Press	Camera, then press 3.
played on the VCR or
DVD.
	The VCR or DVD is not set up	Refer to the manufacturer’s instructions
	correctly.	to set up the VCR or DVD correctly.
Picture is slow or jerky.	The system is receiving video	A background with less motion provides a
	that includes a large amount of	better, smoother video picture.
	motion.
	Too many network line	Try the call again, possibly at a lower
	transmission errors. Check the	network speed.
	error count on the Diagnostics
	> Call Statistics screen to verify
	this.
Blue screen in the PIP	The VCR input is selected and	Select a different camera or play a tape
window.	the VCR is not running. Most	on the VCR.
	VCRs generate a blue screen
	when the tape is not playing.
	The camera selection is	Select the appropriate camera:
	incorrect.	Press	Camera on the remote, then
		press the number of the camera you wish
		to use.
	No video input.	Check that there is a video source
		connected to the selected input.
	Main camera is not working and	Restart the Polycom QDX 6000 system.
	Polycom QDX 6000 system
	displays camera alert.
PIP goes out of focus	The camera is pointing at an	Point the camera to an area with limited
when there is no motion	area with no contrasting	objects, at different distances, which are
for several minutes.	features.	moving.
	To focus properly, the camera
	must be able to detect an edge.

Cameras

Symptom	Problem
Camera does not	You are attempting to move a
pan or tilt.	camera that does not have
	pan/tilt/zoom capabilities.

Corrective Action

Make sure you have selected a pan/tilt/zoom camera.

11-7