Administrator’s Guide for Polycom QDX 6000 Systems

Symptom

Problem

Corrective Action

Video from your site is too

Lighting at your site has

Pan the camera. It adjusts for the lighting

dark or too light in the PIP.

changed within the past few

whenever it is moved.

 

minutes.

 

 

 

During calls, the camera adjusts

 

 

 

for the lighting at five-minute

 

 

 

intervals.

 

 

 

 

 

Edges of picture are cut

Graphics from the far site are

Use a VGA monitor to display graphics.

off when viewing graphics.

displayed on an NTSC monitor.

 

 

 

 

 

Call participants cannot

The VCR or DVD is not selected.

Select the VCR (Camera 3):

see or hear what is being

 

Press

Camera, then press 3.

played on the VCR or

 

DVD.

 

 

 

The VCR or DVD is not set up

Refer to the manufacturer’s instructions

 

 

correctly.

to set up the VCR or DVD correctly.

 

 

 

Picture is slow or jerky.

The system is receiving video

A background with less motion provides a

 

that includes a large amount of

better, smoother video picture.

 

motion.

 

 

 

 

 

 

Too many network line

Try the call again, possibly at a lower

 

transmission errors. Check the

network speed.

 

error count on the Diagnostics

 

 

 

> Call Statistics screen to verify

 

 

 

this.

 

 

 

 

 

Blue screen in the PIP

The VCR input is selected and

Select a different camera or play a tape

window.

the VCR is not running. Most

on the VCR.

 

VCRs generate a blue screen

 

 

 

when the tape is not playing.

 

 

 

 

 

 

The camera selection is

Select the appropriate camera:

 

incorrect.

Press

Camera on the remote, then

 

 

 

 

press the number of the camera you wish

 

 

to use.

 

 

 

 

 

No video input.

Check that there is a video source

 

 

connected to the selected input.

 

 

 

 

Main camera is not working and

Restart the Polycom QDX 6000 system.

 

Polycom QDX 6000 system

 

 

 

displays camera alert.

 

 

 

 

 

PIP goes out of focus

The camera is pointing at an

Point the camera to an area with limited

when there is no motion

area with no contrasting

objects, at different distances, which are

for several minutes.

features.

moving.

 

 

To focus properly, the camera

 

 

 

must be able to detect an edge.

 

 

 

 

 

 

Cameras

 

Symptom

 

Problem

 

 

 

 

 

 

 

Camera does not

 

You are attempting to move a

 

 

 

 

 

pan or tilt.

 

camera that does not have

 

 

 

 

pan/tilt/zoom capabilities.

 

 

 

 

 

 

Corrective Action

Make sure you have selected a pan/tilt/zoom camera.

11-7

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Polycom 6000 manual Cameras, 11-7, Call Statistics screen to verify, Symptom Problem

6000 specifications

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