Polycom 6000 manual 11-9, Symptom, Problem, Corrective Action

Administrator’s Guide for Polycom QDX 6000 Systems

Symptom

Problem

Corrective Action

	The system’s audio outputs are	Check the system’s audio connections to the
	not connected properly.	monitor, or to the external audio system if one is
		connected.
		Verify that the system is connected to the correct
		audio connectors on the monitor.
The people at the	The people at your site are too	Move closer to the microphone.
far site cannot	far from the microphone.
hear you.
	Your system’s microphone is	Check your system for one or more of these mute
	muted.	indications:
		 Near site mute icon on the screen.
		 Polycom microphones: Microphone mute light is
		red.
		To unmute the system, press the Mute button on
		the remote control or keypad.
	No power to near site	Mute the microphone. If the light remains off, there
	microphone.	is no power to the microphone.
		Check that the microphone cable is properly
		seated.
		Replace the microphone cable if the people at the
		far site still cannot hear you.
	Your system’s microphone is	Check to be sure the microphone is installed
	not connected, or is connected	correctly.
	incorrectly.	Check the Polycom Mic or Line Input meter on the
		Audio Meter screen under System > Diagnostics
		> Audio to determine whether your system is
		sending audio.
	Your system’s microphone	Contact your reseller.
	does not work.
Not enough	The people at the far site are	Ask the people at the far site to move closer to the
volume during a	too far from the microphone.	microphone.
call.
	The volume is set too low on	Turn up the volume using the remote control or
	the system.	keypad.
	The volume is set too low on	Turn up the volume on your monitor or external
	the monitor.	audio system.
Sound effects	The sound effect volume is not	Adjust the sound effect volume on the Audio
such as the	set at desired level.	Settings screen. If you do not want to hear sound
incoming call ring		effects, set the volume to 0.
are too loud or
too soft.
You can hear	The far-site microphone is too	At the far site, make sure the microphone is placed
yourself on your	close to the system's audio	away from the system’s audio speaker.
system’s monitor	speaker. (Far-site systems with
or	separate microphones only).
external audio
	The far site audio volume may	Turn down the audio volume at the far site.
system.
	be too loud.
	The monitor or external audio	Verify that all equipment is connected correctly
	system is connected to the	according to the manufacturer’s instructions and
	VCR audio output.	the system setting up guide you received with the
		system.

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