Administrator’s Guide for Polycom QDX 6000 Systems

Symptom

Problem

Corrective Action

 

The system’s audio outputs are

Check the system’s audio connections to the

 

not connected properly.

monitor, or to the external audio system if one is

 

 

connected.

 

 

Verify that the system is connected to the correct

 

 

audio connectors on the monitor.

 

 

 

The people at the

The people at your site are too

Move closer to the microphone.

far site cannot

far from the microphone.

 

hear you.

 

 

 

Your system’s microphone is

Check your system for one or more of these mute

 

muted.

indications:

 

 

Near site mute icon on the screen.

 

 

Polycom microphones: Microphone mute light is

 

 

red.

 

 

To unmute the system, press the Mute button on

 

 

the remote control or keypad.

 

 

 

 

No power to near site

Mute the microphone. If the light remains off, there

 

microphone.

is no power to the microphone.

 

 

Check that the microphone cable is properly

 

 

seated.

 

 

Replace the microphone cable if the people at the

 

 

far site still cannot hear you.

 

 

 

 

Your system’s microphone is

Check to be sure the microphone is installed

 

not connected, or is connected

correctly.

 

incorrectly.

Check the Polycom Mic or Line Input meter on the

 

 

Audio Meter screen under System > Diagnostics

 

 

> Audio to determine whether your system is

 

 

sending audio.

 

 

 

 

Your system’s microphone

Contact your reseller.

 

does not work.

 

 

 

 

Not enough

The people at the far site are

Ask the people at the far site to move closer to the

volume during a

too far from the microphone.

microphone.

call.

 

 

 

The volume is set too low on

Turn up the volume using the remote control or

 

the system.

keypad.

 

 

 

 

The volume is set too low on

Turn up the volume on your monitor or external

 

the monitor.

audio system.

 

 

 

Sound effects

The sound effect volume is not

Adjust the sound effect volume on the Audio

such as the

set at desired level.

Settings screen. If you do not want to hear sound

incoming call ring

 

effects, set the volume to 0.

are too loud or

 

 

too soft.

 

 

 

 

 

You can hear

The far-site microphone is too

At the far site, make sure the microphone is placed

yourself on your

close to the system's audio

away from the system’s audio speaker.

system’s monitor

speaker. (Far-site systems with

 

or

separate microphones only).

 

external audio

 

 

The far site audio volume may

Turn down the audio volume at the far site.

system.

 

be too loud.

 

 

 

 

 

The monitor or external audio

Verify that all equipment is connected correctly

 

system is connected to the

according to the manufacturer’s instructions and

 

VCR audio output.

the system setting up guide you received with the

 

 

system.

 

 

 

11-9

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Polycom 6000 manual 11-9

6000 specifications

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