Polycom 6000 Troubleshooting, Placing a Test Call, Enabling Basic Mode, Select Enable Basic Mode

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Troubleshooting

Placing a Test Call

When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup.

To place a test call:

1On the Place a Call screen, select Directory.

2Select Group.

3Select All and highlight a number.

4Press Call on the remote control or keypad.

You can also find a list of worldwide numbers that you can use to test your Polycom QDX 6000 system at www.polycom.com/videotest.

If you have trouble making video calls:

∙Make sure the number you dialed is correct, then try the call again.

∙To find out if the problem exists in your system, ask the person you were trying to reach to call you instead.

∙Find out if the system you are calling has its power turned on and is functioning properly.

Enabling Basic Mode

Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it.

Basic Mode disables many system features such as the content sharing, far end camera control, and advanced audio and video algorithms. Use Basic Mode only when calling systems that fail to operate properly with these advanced features.

To enable Basic Mode in the Polycom QDX 6000 system interface:

1Go to System > Admin Settings > Network > Call Preference.

2Select Enable Basic Mode.

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