11

Troubleshooting

Placing a Test Call

When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup.

To place a test call:

1On the Place a Call screen, select Directory.

2Select Group.

3Select All and highlight a number.

4Press Call on the remote control or keypad.

You can also find a list of worldwide numbers that you can use to test your Polycom QDX 6000 system at www.polycom.com/videotest.

If you have trouble making video calls:

Make sure the number you dialed is correct, then try the call again.

To find out if the problem exists in your system, ask the person you were trying to reach to call you instead.

Find out if the system you are calling has its power turned on and is functioning properly.

Enabling Basic Mode

Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it.

Basic Mode disables many system features such as the content sharing, far end camera control, and advanced audio and video algorithms. Use Basic Mode only when calling systems that fail to operate properly with these advanced features.

To enable Basic Mode in the Polycom QDX 6000 system interface:

1Go to System > Admin Settings > Network > Call Preference.

2Select Enable Basic Mode.

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Polycom 6000 manual Troubleshooting, Placing a Test Call, Enabling Basic Mode, 11-1

6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

One of the standout features of the Polycom 6000 is its outstanding video quality. The system supports 1080p resolution at 60 frames per second, ensuring that every detail is crystal clear. This is crucial for effective communication, as it allows participants to see facial expressions and body language, which are essential for meaningful interaction. Coupled with Polycom's advanced video technology, the system can adapt to varying network conditions, ensuring that the video remains smooth and stable even in less than ideal circumstances.

Another significant characteristic of the Polycom 6000 is its interoperability. It seamlessly integrates with a range of other video conferencing solutions, including those from competitor brands. This flexibility allows businesses to connect with partners and clients who may not use the same technology, enhancing collaboration across different platforms. The system also supports standards-based protocols, making it a versatile choice for organizations looking to future-proof their communications.

Audio quality is equally impressive, as the Polycom 6000 features Polycom’s Acoustic Clarity technology. This technology provides full-duplex audio, ensuring that users can listen and speak simultaneously without interruptions or echoes. The system is equipped with directional microphones that capture sound clearly from every corner of the conference room, making it ideal for group discussions.

The Polycom 6000 also boasts advanced content sharing capabilities. Users can easily present documents, slides, and videos during meetings through the system's intuitive interface. With the support for wireless content sharing, participants can connect their devices without any cumbersome cables, making the overall meeting experience more fluid and engaging.

Security is a top priority for any modern communication tool, and the Polycom 6000 delivers robust security features. It includes encryption protocols to ensure that conversations remain confidential and secure from potential threats.

In conclusion, the Polycom 6000 is a powerful video conferencing solution characterized by exceptional video and audio quality, interoperability, advanced content sharing capabilities, and strong security protocols. It is a worthy investment for any organization seeking to enhance its communication and collaboration efforts.