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Polycom 6000 manual Downloading System Logs, System Log Settings, 10-9

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Downloading System Logs

Administrator’s Guide for Polycom QDX 6000 Systems

Downloading System Logs

The support information package contains logs, configuration settings, and other diagnostic information.

To download a system log via the Polycom QDX 6000 Web interface:

1On a PC, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

3If prompted, enter admin as the user name, and enter the admin password.

4Click Diagnostics > System Log > Download Logs.

5Click Download support information package/System log/Error log and then specify a location on your computer to save the file.

System Log Settings

To configure system log settings via the Polycom QDX 6000 Web interface:

1On a PC, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

3If prompted, enter admin as the user name, and enter the admin password.

4Click Diagnostics > System Log > System Log Settings.

5Configure these settings:

	Setting		Description

	Log Level		Sets the minimum log level of messages stored in the
	Log Level		Sets the minimum log level of messages stored in the
			Polycom QDX 6000 system flash memory. DEBUG logs all
			messages. WARNING logs the fewest number of
			messages.
			Polycom recommends leaving this setting at the default
			value of DEBUG.

	Remote Logging		Specifies whether remote logging is enabled. Enabling this
	Enabled		setting causes the Polycom QDX 6000 system to send
			each log message to the specified server in addition to
			logging it locally.
			The system immediately begins forwarding its log
			messages when you click Update.
			Encryption is not supported for remote logging, so Polycom
			recommends remote logging only for secure, local
			networks.

	Remote Log Server		Specifies the domain name or IP address of the syslog
			server. The server must support the standard syslog
			protocol (RFC 3164).

	Enable H.323 Trace		Logs additional H.323 connectivity information.

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Polycom 6000 manual Downloading System Logs, System Log Settings, Click Diagnostics System Log Download Logs, 10-9

Contents

Administrator’s Guide for Polycom QDX 6000 Systems Versionproduct pic here Patent Information Trademark InformationAdministrator’s Guide for Polycom QDX 6000 Systems About This GuideContents Configuring Content Sharing··········································· Statistics and Diagnostics ······················································· Creating a Customized Software Update Package ···················13-2 Setting Up Your System Hardware Introducing the Polycom QDX SystemPositioning the System Configuring with the Setup Wizard Powering On and Offremote control to enter text just like you can with a cell phone Administrator’s Guide for Polycom QDX 6000 SystemsFor more information, refer to Managing the System Remotely 1 Go to System Admin Settings LAN Properties Connecting to the LANConfiguring LAN Properties NetworksNetworks 3 Select and configure these settings1 Go to System Admin Settings Network IP H.323 Settings Configuring IP SettingsSpecifying H.323 Settings Configuring the System to Use a Gatekeeper1 Go to System Admin Settings Network IP Quality of Service Specifying Quality of ServiceConfiguring the System for Use with a Firewall or NAT Firewall Settings1 Go to System Admin Settings Network IP Firewall H.460 NAT Firewall Traversal 1 Go to System Admin Settings Network Call Preference Configuring Call Preferences1 Go to System Admin Settings Network IP Firewall 2 Select Enable H.460 Firewall Traversal3 Select to go to the Preferred Speeds screens and configure these settings 1 Go to System Admin Settings Monitors Configuring Monitor SettingsMonitors and Cameras MonitorsManaging User Access to Settings and Features 2 Configure these settings on the Monitors screenTo change the screen layout Adjusting Screen LayoutEffect Example Layout FeatureAdjusting the Monitors Color Balance, Sharpness, and Brightness Specifying, Showing and Turning Off the PIP1 Go to System Diagnostics Video ― Display Time in a Call described on page Connecting CamerasPreventing Monitor Burn-In ― Display Icons in a Call described on pageConfiguring Camera Settings and Video Quality Options To configure camera and video settings1 Go to System Admin Settings Cameras Specifies the aspect ratio used by the Polycom Configuring Advanced Polycom EagleEye Camera Settings4 Go to Admin Settings Cameras 5 Click Advanced Specifies the communication protocol for the cameraTo store a preset Configuring Camera Presets4 Go to Admin Settings Cameras 4 Go to Admin Settings CamerasMonitors and Cameras 3-103-11 1 Press Preset on the remote controlMicrophones and Speakers MicrophonesPolycom Microphone Lights 1 Go to System Admin Settings Audio Audio Settings Configuring Audio SettingsSetting the Speaker Volume Speakers Go to System Diagnostics Audio Audio Meter Audio meterConfiguring Content Display with People+Content IP Content and CaptionsSharing content Configuring Content SharingConfiguring Captions Configuring Meeting Captions1 Go to System Utilities Meeting Caption Configuring Rolling Captions To configure the rolling caption1 Go to System Utilities Rolling Caption Configuring Call Settings Calling and AnsweringTo configure call settings Configuring Directory Settings Managing Directories with the Polycom QDX 6000 Web Interface3 Go to Admin Settings General Settings System Settings To download a Polycom QDX 6000 system directory to your computer Configuring the Global DirectoryTo configure the directory server settings 1 Go to System Admin Settings Global Services Directory ServersConfiguring Remote Control Behavior To configure remote control behavior2 Configure these settings on the Remote Control screen 1 Go to System Admin Settings General Settings Date and Time Setting Date, Time, and LanguageSystem Location and Appearance 1 Go to System Admin Settings General Settings LanguageCustomizing the Home Screen To design the home screen Adding Marquee Text Displaying Speed Dial SitesScreen Savers Adding Screen Saver Text4 Click Utilities Screen Saver and enter To upload a screen saver logo Adding a Screen Saver Logo1 Go to System Admin Settings General Settings Security Configuring Security OptionsSecurity To set passwords and security optionsTo set or change the remote access password Setting the Room and Remote Access PasswordsTo set or change the room password 1 Go to System Admin Settings General Settings Security2 Go to System Diagnostics Reset System Managing User Access to Settings and Features1 Go to System Admin Settings General Settings Security 2 Select Use Room Password for Remote AccessConfiguring Security Mode 1 Go to System Admin Settings General Settings Security2 Enable Security Mode Administrator’s Guide for Polycom QDX 6000 Systems Enabling AES EncryptionTo enable AES encryption 1 Go to System Admin Settings General Settings SecurityMonitoring a Rooms or Call with the Polycom QDX 6000 Web Interface Using the Polycom QDX 6000 Web InterfaceAccessing the Polycom QDX 6000 Web Interface Managing the System RemotelyTo view a room or call Managing System Profiles with the Polycom QDX 6000 Web InterfaceTo enable room and call monitoring 1 Go to System Admin Settings General Settings Security4 Go to Utilities Profile Center Sending a Message4 Go to Diagnostics Send a Message 3 Go to Utilities Profile CenterSetting Up SNMP  Go to System Diagnostics Statistics and DiagnosticsAccessing the Diagnostics Screens System StatusCall statistics Statistics and Diagnostics10-2 If the test is successful, the Polycom QDX 6000 system lists NetworkVideo 10-3Reset System Audio10-4 10-5 Recent CallsCall Detail Report CDR  Go to System Admin Settings Network Recent CallsInformation in the CDR The following table describes the data fields in the CDR10-6 Data based on round-trip delay, calculated from sample tests doneH.323 call based on round-trip delay, calculated from sample 10-74 Click Diagnostics System Log View Logs System LogsCall Detail Report Archives Viewing System Logs4 Click Diagnostics System Log System Log Settings System Log SettingsDownloading System Logs 4 Click Diagnostics System Log Download Logs1 Go to System Admin Settings Network Call Preference TroubleshootingEnabling Basic Mode Placing a Test Call4 Select Enable Basic Mode General TroubleshootingPower and Start-up 3 Go to Admin Settings Network Call Preference11-3 ControlsAccess to Screens and Systems 11-4Mode your network. This is especially true with the addresses Callingnot operating or is not configured 11-5The monitor screen remains Displays11-6 Screen is blank start musicpress the number of the camera you wish Cameras11-7 A background with less motion provides amicrophone, and check the Far Site Audio meter on AudioTo make sure that the remote control can work well 11-8Corrective Action SymptomProblem 11-9and noise suppression features SymptomProblem 1 Go to System Admin Settings CamerasGo to System Admin Settings LAN Error IndicationsSymptom ProblemInput or Output System Back Panel View and CablesSystem Back Panel View Input or Output12-2 System CablesLogo File Requirements Logo CustomizationCustomizable Logos Software NeededCreating a Customized Software Update Package Uploading Your Customized Software Update Package13-2 13-3  Install a standard Polycom software update package14-1 Upgrading System SoftwareUpgrading System Software by PC Get Endpoint Information14-2 Rescue Mode15-1 Regulatory NoticesImportant Safeguards Electrical Specifications UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION 15-2USA and Canadian Regulatory Notices 15-3EU Regulatory Notices 15-4Plug Acts as Disconnect Device 15-5