Administrator’s Guide for Polycom QDX 6000 Systems

Downloading System Logs

The support information package contains logs, configuration settings, and other diagnostic information.

To download a system log via the Polycom QDX 6000 Web interface:

1On a PC, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

3If prompted, enter admin as the user name, and enter the admin password.

4Click Diagnostics > System Log > Download Logs.

5Click Download support information package/System log/Error log and then specify a location on your computer to save the file.

System Log Settings

To configure system log settings via the Polycom QDX 6000 Web interface:

1On a PC, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.

3If prompted, enter admin as the user name, and enter the admin password.

4Click Diagnostics > System Log > System Log Settings.

5Configure these settings:

 

Setting

 

Description

 

 

 

 

 

 

 

Log Level

 

Sets the minimum log level of messages stored in the

 

 

 

 

 

 

 

Polycom QDX 6000 system flash memory. DEBUG logs all

 

 

 

 

messages. WARNING logs the fewest number of

 

 

 

 

messages.

 

 

 

 

Polycom recommends leaving this setting at the default

 

 

 

 

value of DEBUG.

 

 

 

 

 

 

 

Remote Logging

 

Specifies whether remote logging is enabled. Enabling this

 

 

Enabled

 

setting causes the Polycom QDX 6000 system to send

 

 

 

 

each log message to the specified server in addition to

 

 

 

 

logging it locally.

 

 

 

 

The system immediately begins forwarding its log

 

 

 

 

messages when you click Update.

 

 

 

 

Encryption is not supported for remote logging, so Polycom

 

 

 

 

recommends remote logging only for secure, local

 

 

 

 

networks.

 

 

 

 

 

 

 

Remote Log Server

 

Specifies the domain name or IP address of the syslog

 

 

 

 

server. The server must support the standard syslog

 

 

 

 

protocol (RFC 3164).

 

 

 

 

 

 

 

Enable H.323 Trace

 

Logs additional H.323 connectivity information.

 

 

 

 

 

 

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Polycom 6000 manual Downloading System Logs, System Log Settings, Click Diagnostics System Log Download Logs, 10-9

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