Troubleshooting

Symptom

Problem

Corrective Action

When music is

The music source is not

Connect the music source to the system’s audio

played during the

connected to the system.

input.

 

call, it sounds

The system’s echo cancellation

 

 

distorted at the

and noise suppression features

 

 

other sites.

may interfere with music that

 

 

 

the microphone picks up.

 

 

 

 

 

Stereo audio

Speakers are connected

Connect the speaker on the left to the system’s

comes from the

incorrectly.

white audio output connector, and the speaker on

wrong speaker.

 

the right to the red audio output connector.

 

 

 

Video and audio

The video quality for the

1) Go to System > Admin Settings > Cameras >

are not

camera in use is set for

 

 

synchronized.

Sharpness. This setting is for

>

> Video Quality.

 

images with no motion.

2) Change the Camera Settings to Motion.

 

 

 

Voices at the

The far site has distorted audio

Ask the far site to reduce their Polycom QDX 6000

near site sound

from the far-site speakers.

system volume control to about 25, and to increase

distorted through

The far site's distorted audio is

their external audio amplifier volume control to

the speakers at

often caused by overloading

maintain the same loudness.

the near site.

the input stage of the far site’s

 

 

 

audio amplifier.

 

 

 

 

 

 

The Audio Meter

Echo cancellation is in use. The

This is normal.

 

screen shows a

system displays the audio line

 

 

reading for

input level in this case.

 

 

Polycom Mic but

 

 

 

no microphone is

 

 

 

connected - the

 

 

 

system receives

 

 

 

local audio from a

 

 

 

mixer.

 

 

 

 

 

 

 

11-10

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Image 73
Polycom 6000 manual 11-10, Video Quality

6000 specifications

The Polycom 6000, officially known as the Polycom RealPresence Group 6000, is an advanced video conferencing solution designed to facilitate seamless communication in various business environments. This high-definition system is specifically engineered for medium to large conference rooms, providing a superior collaboration experience for teams and organizations.

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