Troubleshooting

Symptom

Problem

Corrective Action

 

Camera control cable is not

Check that the camera is connected according to

 

connected properly.

the manufacturer’s instructions and the system

 

 

setting up guide you received with the system.

 

 

 

 

The remote control is not

To make sure that the remote control can work well:

 

working.

Point the remote control directly at the system or

 

 

camera and press a key. If the light on the system

 

 

flashes, the remote control works properly.

 

 

 

Camera does not

The camera is not connected

Check that the camera is connected according to

work.

correctly or its power pack is

the manufacturer’s instructions and the system

 

not plugged in.

setting up guide you received with the system.

 

 

 

One site cannot

Far-site camera control is not

Go to System > Admin Settings > Cameras >

control the other

enabled.

 

 

 

 

site’s camera.

 

>

>

>

and enable Far

 

 

Control of Near Camera.

 

 

 

 

 

One of the systems does not

Ask the participants at the far site to aim the

 

have the far-site camera

camera.

 

 

 

 

control capability.

 

 

 

 

 

 

 

 

 

 

Audio

Symptom

No audio at your site

 

Problem

 

Corrective Action

 

 

 

 

 

 

 

The far site is muted.

 

Look for the far site Mute icon. Ask the far site to

 

 

 

 

 

 

 

unmute the microphone.

 

 

 

 

Note: The far site’s microphone may be muted

 

 

 

 

even if you do not see a far site Mute icon.

 

 

 

 

 

 

 

The volume may be turned all

 

Turn up the volume on your monitor or external

 

 

the way down on the monitor or

 

audio system.

 

 

external audio system.

 

Turn up the volume using the remote control or

 

 

 

 

keypad.

 

 

 

 

Check the monitor’s or external audio system’s

 

 

 

 

volume setting. Then check the system’s audio

 

 

 

 

output using the Speaker Test under System >

 

 

 

 

Diagnostics > Audio. You should hear a 473 Hz

 

 

 

 

tone.

 

 

 

 

 

 

 

The far site’s microphones are

 

Ensure that each person who speaks is facing a

 

 

not placed correctly.

 

microphone and is close enough to it.

 

 

 

 

 

 

 

The far site’s microphone is not

 

Ask the far site to check the cable to the

 

 

connected or does not have

 

microphone.

 

 

power.

 

 

 

 

 

 

 

 

Too many line errors.

Try the call again later.

 

 

 

 

 

 

 

The monitor’s audio inputs are

 

Check audio output using the Speaker Test screen

 

 

not connected properly.

 

under System > Diagnostics > Audio. You should

 

 

 

hear a 473 Hz tone.

 

 

 

Ask someone at the far site to speak into the

 

 

 

microphone, and check the Far Site Audio meter on

 

 

 

the Audio Meter screen under System >

 

 

 

Diagnostics > Audio to determine whether your

 

 

 

system is receiving audio.

 

 

 

 

 

 

11-8

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Image 71
Polycom 6000 manual Audio, 11-8, Go to System Admin Settings Cameras, Control of Near Camera

6000 specifications

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