Polycom 6000 manual Audio, 11-8, To make sure that the remote control can work well

Troubleshooting

Symptom

Problem

Corrective Action

	Camera control cable is not	Check that the camera is connected according to
	connected properly.	the manufacturer’s instructions and the system
		setting up guide you received with the system.
	The remote control is not	To make sure that the remote control can work well:
	working.	Point the remote control directly at the system or
		camera and press a key. If the light on the system
		flashes, the remote control works properly.
Camera does not	The camera is not connected	Check that the camera is connected according to
work.	correctly or its power pack is	the manufacturer’s instructions and the system
	not plugged in.	setting up guide you received with the system.
One site cannot	Far-site camera control is not	Go to System > Admin Settings > Cameras >
control the other	enabled.
site’s camera.		>	>	>	and enable Far
		Control of Near Camera.
	One of the systems does not	Ask the participants at the far site to aim the
	have the far-site camera	camera.
	control capability.

Audio

Symptom

No audio at your site

Problem		Corrective Action
The far site is muted.		Look for the far site Mute icon. Ask the far site to
		unmute the microphone.
		Note: The far site’s microphone may be muted
		even if you do not see a far site Mute icon.
The volume may be turned all		Turn up the volume on your monitor or external
the way down on the monitor or		audio system.
external audio system.		Turn up the volume using the remote control or
		keypad.
		Check the monitor’s or external audio system’s
		volume setting. Then check the system’s audio
		output using the Speaker Test under System >
		Diagnostics > Audio. You should hear a 473 Hz
		tone.
The far site’s microphones are		Ensure that each person who speaks is facing a
not placed correctly.		microphone and is close enough to it.
The far site’s microphone is not		Ask the far site to check the cable to the
connected or does not have		microphone.
power.
Too many line errors.	Try the call again later.
The monitor’s audio inputs are		Check audio output using the Speaker Test screen
not connected properly.		under System > Diagnostics > Audio. You should
	hear a 473 Hz tone.
	Ask someone at the far site to speak into the
	microphone, and check the Far Site Audio meter on
	the Audio Meter screen under System >
	Diagnostics > Audio to determine whether your
	system is receiving audio.

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