Troubleshooting
Access to Screens and Systems
| Symptom |
| Problem |
| Corrective Action |
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| Cannot navigate to |
| The home screen is not |
| Press the | Help button on the remote |
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| Admin screens — |
| configured to display the System |
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| System button is not | button. |
| and select System at the end of the help |
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| displayed. |
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| message, or access the system remotely |
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| using the Polycom QDX 6000 Web |
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| interface, Telnet or SNMP. |
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| From the Polycom QDX 6000 Web |
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| interface, you can add the System button |
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| back to the home screen. |
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| 1) Click Admin Settings > General |
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| Settings > Home Screen Settings and |
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| select System. |
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| 2) Click Update to make the change take |
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| effect. |
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| Cannot navigate to |
| The system administrator has set |
| Enter the password |
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| Admin screens |
| a password, or the default |
| The default password is the system’s serial |
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| without a password. |
| password was not deleted. |
| number. |
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| Cannot access the |
| The system does not allow |
| On the system, go to System > Admin |
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| system remotely. |
| remote access. |
| Settings > General Settings > Security > |
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| and enable access. |
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| The system or your computer is |
| Check the LAN cable to the LAN port on the |
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| not connected to the LAN. |
| rear of the system. |
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| Check the LAN cable to your computer. |
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| The LAN cable to the system or to |
| Replace the appropriate LAN cable. |
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| your computer is bad. |
| To verify this, check the lights on the |
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| system. There should be a steady green |
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| light indicating a connection to the LAN, and |
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| a flashing orange light indicating LAN traffic |
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| if the cable is good. |
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| DHCP Client is ON and no DHCP |
| Contact your network administrator. |
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| server is available. |
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| There is a firewall between your |
| Contact your network administrator. |
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| computer and your system. |
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| Your computer is on a different |
| Place your computer and system on the |
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| network and there is not |
| same subnet. If this corrects the problem, |
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| connectivity between the |
| check your router configuration. If it does |
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| networks. |
| not, contact your network service provider. |
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| The system is in Security Mode, |
| Use secure modes of access. For more |
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| which requires secure access. |
| information, refer to Configuring Security |
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| Mode. |
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| Cannot manage the |
| You have not entered the correct |
| Enter the correct user name and remote |
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| system remotely. |
| password. |
| access password. |
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| Note: For Web access, the user name is |
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| admin, and the default password is the |
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| unit’s serial number. |
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| Too many managers are logged |
| Only five system managers are allowed at |
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| into the system. |
| any one time. To log everyone out, restart |
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| your system. |
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