Troubleshooting

Access to Screens and Systems

 

Symptom

 

Problem

 

Corrective Action

 

 

 

 

 

 

 

 

 

 

Cannot navigate to

 

The home screen is not

 

Press the

Help button on the remote

 

 

 

 

 

 

Admin screens —

 

configured to display the System

 

 

 

System button is not

button.

 

and select System at the end of the help

 

 

displayed.

 

 

 

message, or access the system remotely

 

 

 

 

 

 

using the Polycom QDX 6000 Web

 

 

 

 

 

 

interface, Telnet or SNMP.

 

 

 

 

 

 

From the Polycom QDX 6000 Web

 

 

 

 

 

 

interface, you can add the System button

 

 

 

 

 

 

back to the home screen.

 

 

 

 

 

 

1) Click Admin Settings > General

 

 

 

 

 

 

Settings > Home Screen Settings and

 

 

 

 

 

 

select System.

 

 

 

 

 

 

2) Click Update to make the change take

 

 

 

 

 

 

effect.

 

 

 

 

 

 

 

 

 

 

Cannot navigate to

 

The system administrator has set

 

Enter the password

 

 

Admin screens

 

a password, or the default

 

The default password is the system’s serial

 

 

without a password.

 

password was not deleted.

 

number.

 

 

 

 

 

 

 

 

 

 

Cannot access the

 

The system does not allow

 

On the system, go to System > Admin

 

 

system remotely.

 

remote access.

 

Settings > General Settings > Security >

 

 

 

 

 

 

and enable access.

 

 

 

 

 

 

 

 

 

 

 

The system or your computer is

 

Check the LAN cable to the LAN port on the

 

 

 

 

not connected to the LAN.

 

rear of the system.

 

 

 

 

 

 

Check the LAN cable to your computer.

 

 

 

 

 

 

 

 

 

 

 

The LAN cable to the system or to

 

Replace the appropriate LAN cable.

 

 

 

 

your computer is bad.

 

To verify this, check the lights on the

 

 

 

 

 

 

system. There should be a steady green

 

 

 

 

 

 

light indicating a connection to the LAN, and

 

 

 

 

 

 

a flashing orange light indicating LAN traffic

 

 

 

 

 

 

if the cable is good.

 

 

 

 

 

 

 

 

 

 

 

DHCP Client is ON and no DHCP

 

Contact your network administrator.

 

 

 

 

server is available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There is a firewall between your

 

Contact your network administrator.

 

 

 

 

computer and your system.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your computer is on a different

 

Place your computer and system on the

 

 

 

 

network and there is not

 

same subnet. If this corrects the problem,

 

 

 

 

connectivity between the

 

check your router configuration. If it does

 

 

 

 

networks.

 

not, contact your network service provider.

 

 

 

 

 

 

 

 

 

 

 

The system is in Security Mode,

 

Use secure modes of access. For more

 

 

 

 

which requires secure access.

 

information, refer to Configuring Security

 

 

 

 

 

 

Mode.

 

 

 

 

 

 

 

 

 

 

Cannot manage the

 

You have not entered the correct

 

Enter the correct user name and remote

 

 

system remotely.

 

password.

 

access password.

 

 

 

 

 

 

Note: For Web access, the user name is

 

 

 

 

 

 

admin, and the default password is the

 

 

 

 

 

 

unit’s serial number.

 

 

 

 

 

 

 

 

 

 

 

Too many managers are logged

 

Only five system managers are allowed at

 

 

 

 

into the system.

 

any one time. To log everyone out, restart

 

 

 

 

 

 

your system.

 

 

 

 

 

 

 

 

 

 

11-4

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Image 67
Polycom 6000 manual Access to Screens and Systems, 11-4, Click Admin Settings General Settings Home Screen Settings
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