Polycom 6000 manual Error Indications, 11-11, Symptom, Problem, Corrective Action, Firewall

Administrator’s Guide for Polycom QDX 6000 Systems

Error Indications

Symptom

Problem

Corrective Action

The System	The LAN is not working.	Check the LAN connection.
Information screen		Contact your network administrator.
shows “waiting” in the
IP Video Number field.
	The DHCP server is not	Contact your network administrator to correct the
	available.	problem with the server or to assign a static IP
		address.
The home screen	The LAN cable is not	Check the LAN cable connection to the LAN port
shows “0.0.0.0” as the	connected.	on the system.
system’s IP address.
	The system was	Go to System > Admin Settings > LAN
	configured for a static IP	Properties and correct the IP address settings.
	address of 0.0.0.0.
	The system is configured	Contact your network administrator to correct the
	for DHCP, and no DHCP	problem with the server or to assign a static IP
	server is available or	address.
	responding on the
	network.
	The system is partially or	Go to System > Admin Settings > Network > IP
	incorrectly configured for
	firewall/NAT operation.	> Firewall >	and verify the NAT Public
		(WAN) Address setting.
Low battery icon on	Low batteries in the	Replace the batteries in the remote control with
the screen.	remote control.	three AAA batteries.

11-11