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Administrator’s Guide for Polycom QDX 6000 Systems
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Administrator’s Guide for Polycom QDX 6000 Systems
About This Guide
Contents
Configuring Content Sharing···········································
Statistics and Diagnostics ·······················································
Creating a Customized Software Update Package ···················13-2
Positioning the System
Setting Up Your System Hardware
Introducing the Polycom QDX System
Configuring with the Setup Wizard
Powering On and Off
For more information, refer to Managing the System Remotely
remote control to enter text just like you can with a cell phone
Administrator’s Guide for Polycom QDX 6000 Systems
Configuring LAN Properties
Connecting to the LAN
Networks
1 Go to System Admin Settings LAN Properties
Networks
3 Select and configure these settings
Specifying H.323 Settings
Configuring IP Settings
Configuring the System to Use a Gatekeeper
1 Go to System Admin Settings Network IP H.323 Settings
1 Go to System Admin Settings Network IP Quality of Service
Specifying Quality of Service
1 Go to System Admin Settings Network IP Firewall
Configuring the System for Use with a Firewall or NAT
Firewall Settings
H.460 NAT Firewall Traversal
1 Go to System Admin Settings Network IP Firewall
Configuring Call Preferences
2 Select Enable H.460 Firewall Traversal
1 Go to System Admin Settings Network Call Preference
3 Select to go to the Preferred Speeds screens and configure these settings
Monitors and Cameras
Configuring Monitor Settings
Monitors
1 Go to System Admin Settings Monitors
Managing User Access to Settings and Features
2 Configure these settings on the Monitors screen
To change the screen layout
Adjusting Screen Layout
Effect Example
Layout Feature
1 Go to System Diagnostics Video
Adjusting the Monitors Color Balance, Sharpness, and Brightness
Specifying, Showing and Turning Off the PIP
Preventing Monitor Burn-In
Connecting Cameras
― Display Icons in a Call described on page
― Display Time in a Call described on page
1 Go to System Admin Settings Cameras
Configuring Camera Settings and Video Quality Options
To configure camera and video settings
4 Go to Admin Settings Cameras 5 Click Advanced
Configuring Advanced Polycom EagleEye Camera Settings
Specifies the communication protocol for the camera
Specifies the aspect ratio used by the Polycom
4 Go to Admin Settings Cameras
Configuring Camera Presets
4 Go to Admin Settings Cameras
To store a preset
Monitors and Cameras
3-10
3-11
1 Press Preset on the remote control
Polycom Microphone Lights
Microphones and Speakers
Microphones
Setting the Speaker Volume
Configuring Audio Settings
Speakers
1 Go to System Admin Settings Audio Audio Settings
Go to System Diagnostics Audio Audio Meter
Audio meter
Sharing content
Content and Captions
Configuring Content Sharing
Configuring Content Display with People+Content IP
1 Go to System Utilities Meeting Caption
Configuring Captions
Configuring Meeting Captions
1 Go to System Utilities Rolling Caption
Configuring Rolling Captions
To configure the rolling caption
To configure call settings
Configuring Call Settings
Calling and Answering
3 Go to Admin Settings General Settings System Settings
Configuring Directory Settings
Managing Directories with the Polycom QDX 6000 Web Interface
To configure the directory server settings
Configuring the Global Directory
1 Go to System Admin Settings Global Services Directory Servers
To download a Polycom QDX 6000 system directory to your computer
2 Configure these settings on the Remote Control screen
Configuring Remote Control Behavior
To configure remote control behavior
System Location and Appearance
Setting Date, Time, and Language
1 Go to System Admin Settings General Settings Language
1 Go to System Admin Settings General Settings Date and Time
Customizing the Home Screen
To design the home screen
Adding Marquee Text
Displaying Speed Dial Sites
4 Click Utilities Screen Saver and enter
Screen Savers
Adding Screen Saver Text
To upload a screen saver logo
Adding a Screen Saver Logo
Security
Configuring Security Options
To set passwords and security options
1 Go to System Admin Settings General Settings Security
To set or change the room password
Setting the Room and Remote Access Passwords
1 Go to System Admin Settings General Settings Security
To set or change the remote access password
1 Go to System Admin Settings General Settings Security
Managing User Access to Settings and Features
2 Select Use Room Password for Remote Access
2 Go to System Diagnostics Reset System
2 Enable Security Mode
Configuring Security Mode
1 Go to System Admin Settings General Settings Security
To enable AES encryption
Enabling AES Encryption
1 Go to System Admin Settings General Settings Security
Administrator’s Guide for Polycom QDX 6000 Systems
Accessing the Polycom QDX 6000 Web Interface
Using the Polycom QDX 6000 Web Interface
Managing the System Remotely
Monitoring a Rooms or Call with the Polycom QDX 6000 Web Interface
To enable room and call monitoring
Managing System Profiles with the Polycom QDX 6000 Web Interface
1 Go to System Admin Settings General Settings Security
To view a room or call
4 Go to Diagnostics Send a Message
Sending a Message
3 Go to Utilities Profile Center
4 Go to Utilities Profile Center
Setting Up SNMP
Accessing the Diagnostics Screens
Statistics and Diagnostics
System Status
Go to System Diagnostics
10-2
Call statistics
Statistics and Diagnostics
Video
Network
10-3
If the test is successful, the Polycom QDX 6000 system lists
10-4
Reset System
Audio
Call Detail Report CDR
Recent Calls
Go to System Admin Settings Network Recent Calls
10-5
10-6
Information in the CDR
The following table describes the data fields in the CDR
H.323 call based on round-trip delay, calculated from sample
based on round-trip delay, calculated from sample tests done
10-7
Data
Call Detail Report Archives
System Logs
Viewing System Logs
4 Click Diagnostics System Log View Logs
Downloading System Logs
System Log Settings
4 Click Diagnostics System Log Download Logs
4 Click Diagnostics System Log System Log Settings
Enabling Basic Mode
Troubleshooting
Placing a Test Call
1 Go to System Admin Settings Network Call Preference
Power and Start-up
General Troubleshooting
3 Go to Admin Settings Network Call Preference
4 Select Enable Basic Mode
11-3
Controls
Mode
Access to Screens and Systems
11-4
not operating or is not configured
Calling
11-5
your network. This is especially true with the addresses
11-6
Displays
Screen is blank start music
The monitor screen remains
11-7
Cameras
A background with less motion provides a
press the number of the camera you wish
To make sure that the remote control can work well
Audio
11-8
microphone, and check the Far Site Audio meter on
Problem
Symptom
11-9
Corrective Action
Problem
Symptom
1 Go to System Admin Settings Cameras
and noise suppression features
Symptom
Error Indications
Problem
Go to System Admin Settings LAN
System Back Panel View
System Back Panel View and Cables
Input or Output
Input or Output
12-2
System Cables
Customizable Logos
Logo Customization
Software Needed
Logo File Requirements
13-2
Creating a Customized Software Update Package
Uploading Your Customized Software Update Package
13-3
Install a standard Polycom software update package
Upgrading System Software by PC
Upgrading System Software
Get Endpoint Information
14-1
14-2
Rescue Mode
Important Safeguards
Regulatory Notices
Electrical Specifications
15-1
UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION
15-2
USA and Canadian Regulatory Notices
15-3
EU Regulatory Notices
15-4
Plug Acts as Disconnect Device
15-5