Polycom 6000 Calling, 11-5, not operating or is not configured, calls from unregistered systems

Administrator’s Guide for Polycom QDX 6000 Systems

Calling

Symptom

Problem

Corrective Action

Error message	The system is not connected to	Verify that the LAN cable is connected properly.
occurs when	the LAN.
placing an IP
	The system’s LAN cable is bad.	Replace the system's LAN cable.
(H.323) call.
	The far site is not connected.	Use the PING test (System > Diagnostics >
		Network > PING) to determine whether the far site
		is accessible to your system. If the test fails, the far
		site system is unavailable.
	The system is not configured	Check your IP configuration.
	correctly for the network.
	The IP Gateway/Gatekeeper is	Contact the gatekeeper/gateway administrator.
	not operating or is not configured
	correctly.
	Calls do not connect.	Use the PING test (System > Diagnostics >
		Network > PING) to determine whether the far site
		is an H.323 device.
		If it is not an H.323 device and you are sure the IP
		address is correct, it is likely that address is not on
		your network. This is especially true with the addresses
		beginning with 10., 168.254, 172.16 through 172.31,
		or 192.168, which are private networking addresses.
	If you are unable to place calls to	Register with the gatekeeper.
	known sites on your network, a
	gatekeeper might be blocking
	calls from unregistered systems.
	The network interface module is	Check the cables to the network interface module.
	not connected properly.
Cannot select	Speeds do not show when	1) Go to System > Admin Settings > Network >
the desired	selecting the speed icon.
speeds for		Call Preference and select	to go to the
BONDING		Call Speeds screen.
calls from the		2) Select the desired call speeds.
speed
selection.

11-5