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Polycom 6000 manual Rescue Mode, 14-2

Models: 6000

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Rescue Mode

When a software upgrade is interrupted unexpectedly, the system software on your QDX 6000 may get corrupted and the system will boot to the rescue mode automatically. Under rescue mode, you can reload the system software to restore the system to its normal state. You may also set the system to rescue mode manually.

To set the QDX 6000 to rescue mode manually

1Make sure your QDX 6000 is connected to a DHCP enabled network.

2Press and hold the rescue mode button while switching on the system power, hold it for 5 seconds.

3The system will boot up to a simple screen showing its IP address, which is obtained via DHCP.

To reload system software while QDX 6000 is in rescue mode

Follow the same procedure as the normal software upgrade described in Upgrading System Software by PC.

In rescue mode, after the software upgrade succeeds, you need to restart QDX 6000 manually.

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Contents

Administrator’s Guide for Polycom QDX 6000 Systems Versionproduct pic here Patent Information Trademark InformationAdministrator’s Guide for Polycom QDX 6000 Systems About This GuideContents Configuring Content Sharing··········································· Statistics and Diagnostics ······················································· Creating a Customized Software Update Package ···················13-2 Setting Up Your System Hardware Introducing the Polycom QDX SystemPositioning the System Configuring with the Setup Wizard Powering On and Offremote control to enter text just like you can with a cell phone Administrator’s Guide for Polycom QDX 6000 SystemsFor more information, refer to Managing the System Remotely Configuring LAN Properties Connecting to the LANNetworks 1 Go to System Admin Settings LAN PropertiesNetworks 3 Select and configure these settingsSpecifying H.323 Settings Configuring IP SettingsConfiguring the System to Use a Gatekeeper 1 Go to System Admin Settings Network IP H.323 Settings1 Go to System Admin Settings Network IP Quality of Service Specifying Quality of ServiceConfiguring the System for Use with a Firewall or NAT Firewall Settings1 Go to System Admin Settings Network IP Firewall H.460 NAT Firewall Traversal 1 Go to System Admin Settings Network IP Firewall Configuring Call Preferences2 Select Enable H.460 Firewall Traversal 1 Go to System Admin Settings Network Call Preference3 Select to go to the Preferred Speeds screens and configure these settings Monitors and Cameras Configuring Monitor SettingsMonitors 1 Go to System Admin Settings MonitorsManaging User Access to Settings and Features 2 Configure these settings on the Monitors screenTo change the screen layout Adjusting Screen LayoutEffect Example Layout FeatureAdjusting the Monitors Color Balance, Sharpness, and Brightness Specifying, Showing and Turning Off the PIP1 Go to System Diagnostics Video Preventing Monitor Burn-In Connecting Cameras― Display Icons in a Call described on page ― Display Time in a Call described on pageConfiguring Camera Settings and Video Quality Options To configure camera and video settings1 Go to System Admin Settings Cameras 4 Go to Admin Settings Cameras 5 Click Advanced Configuring Advanced Polycom EagleEye Camera SettingsSpecifies the communication protocol for the camera Specifies the aspect ratio used by the Polycom4 Go to Admin Settings Cameras Configuring Camera Presets4 Go to Admin Settings Cameras To store a presetMonitors and Cameras 3-103-11 1 Press Preset on the remote controlMicrophones and Speakers MicrophonesPolycom Microphone Lights Setting the Speaker Volume Configuring Audio SettingsSpeakers 1 Go to System Admin Settings Audio Audio Settings Go to System Diagnostics Audio Audio Meter Audio meterSharing content Content and CaptionsConfiguring Content Sharing Configuring Content Display with People+Content IPConfiguring Captions Configuring Meeting Captions1 Go to System Utilities Meeting Caption Configuring Rolling Captions To configure the rolling caption1 Go to System Utilities Rolling Caption Configuring Call Settings Calling and AnsweringTo configure call settings Configuring Directory Settings Managing Directories with the Polycom QDX 6000 Web Interface3 Go to Admin Settings General Settings System Settings To configure the directory server settings Configuring the Global Directory1 Go to System Admin Settings Global Services Directory Servers To download a Polycom QDX 6000 system directory to your computerConfiguring Remote Control Behavior To configure remote control behavior2 Configure these settings on the Remote Control screen System Location and Appearance Setting Date, Time, and Language1 Go to System Admin Settings General Settings Language 1 Go to System Admin Settings General Settings Date and TimeCustomizing the Home Screen To design the home screen Adding Marquee Text Displaying Speed Dial SitesScreen Savers Adding Screen Saver Text4 Click Utilities Screen Saver and enter To upload a screen saver logo Adding a Screen Saver LogoSecurity Configuring Security OptionsTo set passwords and security options 1 Go to System Admin Settings General Settings SecurityTo set or change the room password Setting the Room and Remote Access Passwords1 Go to System Admin Settings General Settings Security To set or change the remote access password1 Go to System Admin Settings General Settings Security Managing User Access to Settings and Features2 Select Use Room Password for Remote Access 2 Go to System Diagnostics Reset SystemConfiguring Security Mode 1 Go to System Admin Settings General Settings Security2 Enable Security Mode To enable AES encryption Enabling AES Encryption1 Go to System Admin Settings General Settings Security Administrator’s Guide for Polycom QDX 6000 SystemsAccessing the Polycom QDX 6000 Web Interface Using the Polycom QDX 6000 Web InterfaceManaging the System Remotely Monitoring a Rooms or Call with the Polycom QDX 6000 Web InterfaceTo enable room and call monitoring Managing System Profiles with the Polycom QDX 6000 Web Interface1 Go to System Admin Settings General Settings Security To view a room or call4 Go to Diagnostics Send a Message Sending a Message3 Go to Utilities Profile Center 4 Go to Utilities Profile CenterSetting Up SNMP Accessing the Diagnostics Screens Statistics and DiagnosticsSystem Status  Go to System DiagnosticsCall statistics Statistics and Diagnostics10-2 Video Network10-3 If the test is successful, the Polycom QDX 6000 system listsReset System Audio10-4 Call Detail Report CDR Recent Calls Go to System Admin Settings Network Recent Calls 10-5Information in the CDR The following table describes the data fields in the CDR10-6 H.323 call based on round-trip delay, calculated from sample based on round-trip delay, calculated from sample tests done10-7 DataCall Detail Report Archives System LogsViewing System Logs 4 Click Diagnostics System Log View LogsDownloading System Logs System Log Settings4 Click Diagnostics System Log Download Logs 4 Click Diagnostics System Log System Log SettingsEnabling Basic Mode TroubleshootingPlacing a Test Call 1 Go to System Admin Settings Network Call PreferencePower and Start-up General Troubleshooting3 Go to Admin Settings Network Call Preference 4 Select Enable Basic Mode11-3 ControlsAccess to Screens and Systems 11-4Mode not operating or is not configured Calling11-5 your network. This is especially true with the addresses11-6 DisplaysScreen is blank start music The monitor screen remains11-7 CamerasA background with less motion provides a press the number of the camera you wishTo make sure that the remote control can work well Audio11-8 microphone, and check the Far Site Audio meter onProblem Symptom11-9 Corrective ActionProblem Symptom1 Go to System Admin Settings Cameras and noise suppression featuresSymptom Error IndicationsProblem Go to System Admin Settings LANSystem Back Panel View System Back Panel View and CablesInput or Output Input or Output12-2 System CablesCustomizable Logos Logo CustomizationSoftware Needed Logo File RequirementsCreating a Customized Software Update Package Uploading Your Customized Software Update Package13-2 13-3  Install a standard Polycom software update packageUpgrading System Software by PC Upgrading System SoftwareGet Endpoint Information 14-114-2 Rescue ModeImportant Safeguards Regulatory NoticesElectrical Specifications 15-1 UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION 15-2USA and Canadian Regulatory Notices 15-3EU Regulatory Notices 15-4Plug Acts as Disconnect Device 15-5