Polycom 6000 manual Recent Calls, Call Detail Report CDR, 10-5

Administrator’s Guide for Polycom QDX 6000 Systems

Recent Calls

When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information:

∙Site name or number

∙Date and time

∙Call in or out

The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect.

If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.

The home screen can be configured to include Recent Calls. For more information about including the Recent Calls list on the home screen, see Customizing the Home Screen.

To view the Recent Calls screen:

Go to System > Admin Settings > Network > Recent Calls.

You can see more details about any call by highlighting an entry and

pressing Help on the remote. Information includes the far site’s number and name, and the type, speed (bandwidth), and duration of the call.

If you need even more detail about calls, you can view or download the Call Detail Report (CDR) from the Polycom QDX 6000 Web interface.

Call Detail Report (CDR)

When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the Polycom QDX 6000 web interface.

Every call that connects is added to the CDR, whether it is a call that you make or that you receive. If a call does not connect, the report shows the reason.

The CDR does not include incoming calls that the Polycom QDX 6000 system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.

To view and download the CDR via the Polycom QDX 6000 web interface:

1On a PC, open a web browser.

2In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 Web interface.

3If prompted, enter admin as the user name, and enter the admin password.

4Click Utilities > Call Detail Report to view the details of the file.

5Click Save and then specify a location on your computer to save the file.

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