128 Troubleshooting
Suggested solutions
If problems persist:
BEFORE you call Customer Support, please have the following information ready:
•Detailed description of the problem
•Motherboard manufacturer
•System BIOS manufacturer
•Make and model of DVD drive
•DVD drive interface (IDE or SCSI)
•Drive letter assigned to the DVD drive by Windows
•DVD title(s) that are not working properly
•Operating system name and version
•ATI display adapter model or name
•ATI display driver version
•ATI DVD Player software version
•Sound card name and manufacturer — if integrated, provide chipset type.
To email your system information:
1Click Start, click Run..., then type MSINFO32. This will gather information about your computer's configuration.
2In the Microsoft System Information box, click File, click Export..., and save the report as a .TXT file, which you can email to Customer Support. (This file can be large — you may want to use a
