14 EN
6 Troubleshooting
Warning
•Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requestingservice.Iftheproblemremains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power to the Bluetooth® speaker
•Make sure that the AC power plug of the
device is connected properly.
•Make sure that there is power at the AC
outlet.
•As a power-saving feature, the speaker
switches to standby mode automatically
after staying idle for more than 15 minutes.
Switch on the speaker again (see ‘Switch
on the Bluetooth® speaker’ on page 7).
No power to the wireless microphone
•The batteries may be installed incorrectly
or drained. Install or replace the batteries
properly (see ‘Install/replace microphone
batteries’ on page 7).
•As a power-saving feature, the microphone
switches to standby mode automatically
after staying disconnected from the
speaker for more than 15 minutes. To
switch it on again, you need to slide the
OFF/ON switch on the microphone to the
OFF position and then back to the ON
position.
No sound or poor sound
•Adjust volume.
•Check the Bluetooth® connection.
•Check whether you have started music
play on the connected device.
Failed to set up connection between the
microphone and speaker
• Check whether both the wireless
microphone and Bluetooth® speaker
are switched on.
• Make sure that the wireless
microphone and Bluetooth® speaker
are within the the effective operation
range, that is, approximately 10 meters
(30 feet).
• Press and hold on the top of the
Bluetooth® speaker for more than 10
seconds to set up wireless connection
manually.
Howling or echo from the wireless
microphone
• Adjust volume.
• Increase the distance between the
microphone and speaker or adjust the
angle of the microphone towards the
speaker.
No response from the Bluetooth® speaker
•Disconnect and reconnect the AC power
plug, and then switch on the device again.