Philips BDP9600 user manual Troubleshooting, Picture, Sound, Play

8 Troubleshooting

Warning

•Risk of electric shock. Never remove the casing of the player.

To keep the warranty valid, never try to repair the player yourself.

If you have problems using this player, check the following points before you request service. If you still have a problem, register your player and get support at www.philips.com/welcome.

Main unit

No reaction to the remote control.

•Connect this player to the power outlet.

•Point the remote control at the IR sensor located on the front panel of this player.

•Insert the batteries correctly.

•Insert new batteries in the remote control.

Picture

No picture.

•See TV manual for correct video input selection. Change the TV channel until you see the Philips screen.

No picture on HDMI connection.

•If this player is connected to an unauthorized display device with an HDMI cable, the audio/ video signal may not be output.

•Check if the HDMI cable is faulty. Replace a new HDMI cable.

•On the remote control, press and then

press “731” (numeric buttons) to recover picture display.

No high-definition video signal on the TV.

•Make sure that the disc contains high-definition video.

•Make sure that the TV supports high-definition video.

Blu-ray 3D effect is not seen on the TV.

•3D option on this player is turned off. Enable

3D output (see “Adjust settings” > “Video setup” > [Blu-ray 3D video]).

•Ensure that the disc title being played is Blu-ray 3D compliant.

•Ensure that the TV is 3D and HDMI compliant, and the TV is set to 3D mode (refer to the TV’s user manual).

•Ensure that the 3D glasses are activated (refer to the TV’s user manual).

Sound

No audio output from the TV.

•Ensure that the audio cables are connected to the audio input of the TV.

•Assign the audio input of the TV to the corresponding video input. See the TV user manual for details.

No audio output from the loudspeakers of the audio device (home theater /amplifier/receiver).

•Ensure that the audio cables are connected to the audio input of the audio device.

•Turn on the audio device to its correct audio input source.

No 7.1 - channel audio from the loudspeaker of the audio system.

•Ensure that the disc contains 7.1 - channel audio.

•Ensure that the audio device supports 7.1 - channel audio.

•Ensure that the audio format is supported by the disc and the connected audio device (amplifier/receiver).

No sound on HDMI connection.

•You may not hear any sound from the HDMI output if the connected device is non-HDCP compliant or only DVI-compatible.

No secondary audio output for Picture-in-Picture feature.

•When [Bitstream] under the [HDMI Audio] or [Digital Audio] menu is selected, interactive sound like secondary sound for Picture-in- Picture feature is muted. Deselect [Bitstream].

Play

Disc cannot be played.

•Ensure that the disc is correctly loaded.

•Ensure that this player supports the disc. See “Your Blu-ray disc player” > “Playable media”.

•Ensure that this player supports the region code of the DVD or BD.

•For DVD±RW or DVD±R, ensure that the disc is finalized.

•Clean the disc.

Data files (JPEG, MP3, WMA) cannot be played or read.

•Ensure that the data file was recorded in the UDF, ISO9660 or JOLIET format.

•Ensure that the disc does not contain more than 9,999 files for DVD, and 999 files for CD.

•Ensure that the JPEG file extension is.jpg, .JPG,

.jpeg or .JPEG.

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