7Frequently asked questions (FAQ)

Why is there no response when I use the camcorder?

The camcorder is in power-off mode. Turn on the camcorder (see ‘Get started’ > ‘Turn on’).

The built-in battery may be drained. Charge the battery (see ‘Get started’ > ‘Charge the built-in battery’).

Why is [Memory full!] displayed when I try to record?

Ensure that the Micro SD card has been inserted correctly (see ‘Get started’ > ‘Load the Micro SD card’).

The memory is used up. Save your video/ pictures to a computer (see ‘Use more of your camcorder’ > ‘Transfer video/ pictures to a PC/Mac’). Then delete files from your camcorder or clear the memory.

Why do I have no access to folders on the camcorder from my computer?

Ensure that the USB connection is correct.

The camcorder turns off automatically 15 minutes after it is connected to a

computer. You can press to turn it on again.

Why do my video/pictures look blurry?

Hold the camcorder steady in your hands during shooting.

During video capture, do not move the camcorder too fast.

Use a tripod (not supplied) if necessary.

Why do my video/pictures look distorted on a TV screen?

Select the correct TV system.

How do I charge the camcorder?

You can charge the camcorder via the USB pop-out connector. When you connect it to your PC/laptop it will automatically charge. You can also plug the camcorder via the pop-out USB into a USB charger.

How long do I have to charge the camcorder?

The camcorder is fully charged for first usage. The camcorder charge time when connected to your PC/laptop is 3 hours. When you charge it via USB adaptor, the charge time is 2 hours.

How do I fast-forward or rewind on the camcorder?

You can fast-forward during play of a movie by pressing the right-button for 2 seconds. You can rewind during play of a movie by pressing the left-button for 2 seconds.

Can I connect the camcorder directly toTV, DVD/Blu-ray player or Home Cinema set via their USB-port?

The USB plug is designed to share your videos/pictures to your PC or Laptop. You can plug the CAM100 directly into your TV, DVD/Blu-ray player or Home cinema set (called the host from this point on), and it will play the pictures that are stored on the CAM100. To play the videos from the CAM100, it depends if your host supports the file format H.264 of the CAM100. Most Blu-ray enabled players are able to play this format.

Camcorder stopped responding?

In the unlikely event that your camcorder stops responding, you can manually reset it. The reset button is located under the HDMI headphone/AV out cover. There you see a small opening above the HDMI connection. Please use a small prying object (like a pen) to insert and press gently for resetting. After you have reset the camcorder, please turn on the

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Philips CAM100GY/37 user manual Frequently asked questions FAQ, Camcorder stopped responding?