Philips DVD-930, DVD935/05 manual Before Requesting Service, Other Information

1/DVD-930/935-ENGLISH 10-08-1999 09:56 Pagina 17

BEFORE REQUESTING SERVICE

If it appears that the DVD-Video player is faulty, first consult this checklist.

It may be that something simple has been overlooked.

Under no circumstances attempt to repair the system yourself; this will invalidate the warranty.

Look for the specific symptom(s). Then perform only the actions listed to remedy the specific symptom(s).

SYMPTOM	REMEDY
No power	• Check if the ON/OFF
	button (1) on the front of the
	player is set to on.
	• Check if both plugs of the mains
	cord are properly connected.
	• Check if there is power at the AC
	outlet by plugging in another
	appliance.
No picture	• Check if the TV is switched on.
	• Select the same channel and source
	on the TV as on the player.
	• Check the video connection.

Distorted picture ..........• Check the disc for fingerprints and

clean with a soft cloth, wiping from centre to edge.

•Sometimes a small

amount of picture distortion may appear .This is not a malfunction.

Completely distorted
picture with
player menu	• NTSC/PAL switch in wrong
	position.
No colour in picture
with player menu	• NTSC/PAL switch in wrong
	position.
Disc can’t be played	• Ensure the disc label is upwards.
	• Clean the disc.
	• Check if the disc is defective by
	trying another disc.

SYMPTOM	REMEDY
No audio at
digital output	...............• check the digital connections
	• Check the settings menu to make
	sure that the digital output is set
	to on.
	• Check if the audio format of the
	selected audio language matches
	your receiver capabilities.

Buttons do not work ....• Turn the player OFF and ON

with the power ON/OFF button (1) on the front of the player.

Cleaning Discs

Some problems occur because the disc inside the player

is dirty.

To avoid these problems clean your discs regularly, in the following way:

• When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the centre out.

CAUTION

DO NOT USE SOLVENTS SUCH AS BENZINE, THINNER,

COMMERCIALLY AVAILABLE CLEANERS, OR ANTI-STATIC SPRAY INTENDED FOR ANALOG DISCS.

OTHER INFORMATION

If the player remains faulty you can start the Diagnosic Program in the player.

How does the Diagnosic Program works:

You can operate the Diagnosis Program by following the intructions step by step.

Instructions:

1 Switch the player off with the ON/OFF button.

ENGLISH

No sound	•
	•
Distorted sound
from HiFi amplifier	•
No return to start-up
screen when disc is
removed	•
	•
The player does not
respond to the
remote control	•
	•
	•

Distorted or B/W picture with DVD or Video

CD disc •

Check audio connections.

If using a HiFi amplifier, try another sound source.

Check to make sure that no audio connections are made to amplifier phono input.

Reset by switching the player OFF, then ON again.

Check to see if the program requires another disc to be loaded.

Aim the remote control directly at the sensor on the front of the player Avoid all obstacles which may interfere with the signal path. Inspect or replace the batteries.

The disc format is not according to the TV-set used (PAL/NTSC)

2 Press the OPEN/CLOSE and PAUSE button simultaneously and keep them pressed while you switch on the recorder with the ON/OFF button.

3 On the display appears the message: BUSY together with a counter. This counter indicates the termination of the test when zero is reached

4 After a few minutes the message on the local display changes over from BUSY into Error or into PASS.

5 When the message Error appears on the display there is apparently a failure in your player and your player has to be repaired.

6 Consult your dealer or the Philips Consumer Information Centre (CIC) for the nearest Service Repair Shop in you country. The phone number of the CIC is mentioned in your warranty booklet.

7 When the message PASS appears on the display there is apparently no failure in your player in this case the failure can be caused by a wrong interpretation of the operating instructions or a wrong disc is used or your player is not correctly connected.

In this case you can consult your dealer or the Philips Consumer Infrormation Centre for further assistance in solving the problem.

8 When the problem remains then go to point 6 of this instuction for finding the nearest repair shop.

9 Switch the player off with the ON/OFF button to leave the Diagnostic Program.

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