Philips DVD 620/001 manual Troubleshooting, Problem Solution

E n g l i s h

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair.

Problem			Solution
	No power	– Check if the AC power cord is properly connected.
		– Press Standby-On key on the DVD player.
	No picture	–	Check if the TV is switched on.
		– Check the video connection.
	Distorted picture	– Sometimes a small amount of picture distortion
			may appear. This is not a malfunction.
	Completely distorted picture or	– Make sure the NTSC/PAL setting at the DVD
	black/white picture with DVD		player matches the video signal of your television.
	or Video CD		(See NTSC/PAL Conversion/Settings)
	No sound or distorted sound	–	Adjust the volume.
		– Check that the speakers are connected correctly.
		– Select another audio language (if available on the
			DVD video disc)
	No audio at digital output	– Check the digital connections.
		– Check the settings menu to make sure the digital
			output is set to ALL or PCM.
		– Check if the audio format of the selected audio
			language matches your receiver capabilities.
	No sound and picture	– Check that the SCART cable is connected to the
			correct device (See Connecting to a TV)
	Disc can’t be played	– Ensure the disc label is facing up.
		– Check if the disc is defective by trying another
			disc.
	Picture freezes momentarily	– Check the disc for fingerprints/scratches and
	during playback		clean with a soft cloth wiping from centre to edge.
	No return to start-up screen when	– Reset the unit by switching the player off, then on
	disc is removed		again.
	The player does not respond to	– Aim the remote control directly at the sensor on
	the remote control		the front of the player.
		– Reduce the distance to the player.
		– Replace the batteries in the remote control.
		– Re-insert the batteries with their polarities (+/–
			signs) as indicated.
	Buttons do not work or player stops	– To completely reset the player, unplug the AC
	responding		cord from the AC outlet for 5-10 seconds.
	Player does not respond to some	– Operations may not be permitted by the disc.
	operating commands during playback.		Refer to the instructions of the disc.
	DVD Video player cannot read	– Use a commonly available cleaning CD/DVD to
	CDs/DVDs		clean the lens before sending the DVD Video
			player for repair.

If you are unable to remedy a problem by following these hints, consult your dealer or service centre.

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