8 Troubleshooting
Warning
•• Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, get support at www.philips.com/support.
Main unit
The buttons on the SoundBar do not work.
•Disconnect the SoundBar from the power supply for a few minutes, then reconnect.
Sound
No sound from SoundBar speakers.
•Connect the audio cable from your SoundBar to your TV or other devices. However, you do not need a separate audio connection when the SoundBar and TV are connected through HDMI ARC connection.
•Reset your SoundBar to its factory settings.
•On the remote control, select the correct audio input.
•Make sure that the SoundBar is not muted.
No sound from the wireless subwoofer.
•Wirelessly connect the subwoofer to the SoundBar (see 'Pair up with the subwoofer' on page 7).
Distorted sound or echo.
•If you play audio from the TV through the SoundBar, make sure that the TV is muted.
Audio and video are not synchronized.
•Press AUDIO SYNC +/- to synchronize the audio with the video.
Error message is displayed on the display panel.
•When "ERROR" is displayed, it indicates that an input audio format is not supported.
•When "USB ERROR" is displayed, it indicates that the connected USB device is not supported.
•When "HDMI ARC" blinks, it indicates that the connected TV is not HDMI ARC compliant or an unsupported audio format is detected.
Bluetooth
A device cannot connect with the SoundBar.
•The device does not support the compatible profiles required for the SoundBar.
•You have not enabled the Bluetooth function of the device. See the user manual of the device on how to enable the function.
•The device is not correctly connected. Connect the device correctly.
•The SoundBar is already connected with another Bluetooth device. Disconnect the connected device, then try again.
Quality of audio play from a connected Bluetooth device is poor.
•The Bluetooth reception is poor. Move the device closer to the SoundBar, or remove any obstacle between the device and the SoundBar.
The connected Bluetooth device connects and disconnects constantly.
•The Bluetooth reception is poor. Move the device closer to the SoundBar, or remove any obstacle between the device and the SoundBar.
•Turn off
•For some Bluetooth, the Bluetooth connection can be deactivated automatically to save power.This does not indicate any malfunction of the SoundBar.
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