Philips OTT2000 user manual Troubleshooting, General, About Bluetooth connection

9 Troubleshooting

Warning

•• Never remove the casing of this product.

To keep the warranty valid, never try to repair the product yourself.

If you encounter problems when using this product, check the following points before requesting service. If the problem remains unsolved, go to the Philips Web page (www. philips.com/support). When you contact Philips, make sure that the product is nearby and the model number and serial number are available.

General

No power

•• Make sure that the AC power cord is properly connected.

•• Make sure that there is power at the AC power outlet.

No sound

•• Adjust the volume.

•• When listening to an external device, make sure that the external device is not muted.

No response from the product

•Make sure that the power is available.

•Turn off the product, and then turn it on again.

Poor radio reception

•• Due to the interference from other electrics or building obstacles, the signals become weak. Move the product to a place free of interference.

•• Make sure that the antenna is fully extended. Adjust the position of the antenna.

Clock/alarm setting is erased.

•Power has been interrupted, or the AC power adaptor has been disconnected.

•Set the clock/alarm again.

About Bluetooth connection

Music playback is unavailable on this product even after successful Bluetooth connection.

•• The device cannot be used with this product to play music.

The audio quality is poor after connection with a Bluetooth-enabled device.

•• The Bluetooth reception is poor. Move the device closer to this product or remove any obstacle between.

Cannot connect with this product.

•• The device does not support the profiles required for this product.

•• The Bluetooth function of the device is not enabled. Refer to the user manual of the device to find out how to enable the function.

•• This product is not in the pairing mode.

•• This product is already connected with another Bluetooth-enabled device. Disconnect that device and then try again.

•• Pressto restart the product or switch the product to Bluetooth source again for reconnection.

The paired mobile device connects and disconnects constantly.

•• The Bluetooth reception is poor. Move the device closer to this product or remove any obstacle between.

•• Some mobile phones may connect and disconnect constantly when you make or end calls.This does not indicate any malfunction of this product.

•• For some devices, the Bluetooth connection may be deactivated automatically as a power-saving feature. This does not indicate any malfunction of this product.

EN 19