If you encounter problems when using the player, check the following points before requesting service. If the problem remains unsolved, register your player and get support at www.philips.com/welcome.

No power

Ensure that both plugs of the mains cord are properly connected.

Ensure that there is power at the AC outlet.

Check if the built-in battery is drained.

No sound

Ensure that the AV cable is connected correctly.

Cannot play disc

Ensure the disc label is upwards.

Clean the disc. With a clean, soft, lint-free cloth, wipe the disc outwards from the center.

Check if the disc is defective by trying another disc.

Distorted picture

Clean the disc. With a clean, soft, lint-free cloth, wipe the disc outwards from the center.

Make sure that the video output format of the disc is compatible with the TV.

Change the video output format to match your TV or program.

The LCD is manufactured using high precision technology. You may, however, see tiny black points and/or bright points(red, blue, green) that continuously appear on the LCD. This is a normal result of the manufacturing process and does not indicate a malfunction.

No response to the remote control

Ensure that the path between the remote control and the player is clear from obstacles.

From a close distance, point the remote control directly at the player.

Replace the remote control batteries.

The function does not work for this disc. Refer to the disc instructions.

The player feels warm

When the player is in use for a long period of time, its surface will be heated. This is normal.

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Philips PET742/12 user manual