13 Frequently asked questions
Bluetooth headset does not switch on. Battery is very low.
Charge your Bluetooth headset.
No connection to mobile phone. Bluetooth disabled.
Enable Bluetooth on your mobile phone and turn the headset on after turning on the phone.
Mobile phone cannot find headset.
•The headset may be connected to another previously paired device.
Turn the currently connected device off or move it out of range.
•Pairings may have been reset or headset has been previously paired with other device. Start the pairing process as described in this user manual.
Redialing does not work.
Your mobile phone may not support this feature.
Voice dialing does not work.
Your mobile phone may not support this feature.
The headset is connected to a Bluetooth stereo enabled phone, but music will play on the phone
s speaker only.
Phone may have option to listen to music via speaker or headset.
Check your phones user guide on how to transfer the music to the headset.
Audio quality when streaming from phone is very low or audio streaming does not work at all.
Phone may not be A2DP compatible and only support (mono) HSP/HFP.
Check your phones compatibility.
Audio quality is poor and crackling noises can be heard.
Bluetooth audio source is out of range. Reduce the distance between the headset and the Bluetooth audio source, or remove obstacles between them.
I hear but cannot control the music on my device (e.g. skip forward / backward). Bluetooth audio source does not support
AVRCP.
Check the user manual of your audio source.
Cannot hear music or voice via BT music / voice adapter.
Audio Settings not correct.
Set audio settings on your PC as described in chapter 6. Restart your music player and VoIP application.
The headset is not charging or charging very slowly when using the USB charging cable.
The USB port provides no or too little power. Your USB port should provide 500mA.Try another USB port at the back of your PC or a powered USB hub.
Please visit www.philips.com/support for additional support.
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