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Fault | Possible cause | Solution | |
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The machine does not turn on. | The machine is not connected to the | Connect the machine to the power supply. | |
power supply. | |||
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The pump is very noisy. | No water in the tank. | Refill with water (par 4.4). | |
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| The “machine ready” switch light (16) | Wait until the “machine ready” switch light | |
The coffee is too cold. | was off when the switch was pressed. | (16) turns on. | |
The filter holder is not inserted for | Preheat the filter holder. | ||
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| preheating (sec. 5). | ||
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| Cold cups. | Preheat the cups with hot water. | |
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| Use whole milk. | ||
The milk does not froth. | |||
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It is not possible to prepare a | The Pannarello is dirty. | Clean the Pannarello as described in sec. 9. | |
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cappuccino. | There is no more steam in the boiler. | Prime the circuit (par. 4.5) and repeat the | |
| operations described in sec. 8. | ||
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| Too little coffee in the filter holder. | Add coffee (sec. 5). | |
The coffee is dispensed too |
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The grind is too coarse. | Use a different blend (sec. 6). | ||
fast, no foam builds up. |
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Coffee is old or not suitable. | Use a different blend (sec. 6). | ||
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| Old or not suitable pod. | Change the pod. | |
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| No water. | Refill with water. (par 4.4). | |
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| The grind is too fine. | Use a different blend (sec. 6). | |
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| Coffee pressed in the filter holder. | Shake the ground coffee. | |
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Coffee does not come out or | Too much coffee in the filter holder. | Reduce the quantity of coffee in the filter | |
drips only. |
| holder. | |
| Knob (5) is open. | Close the knob (5). | |
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| Calcified machine. | Descale the machine (sec. 10). | |
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| The filter in the filter holder is clogged. | Clean the filter (sec. 9). | |
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| Not suitable pod. | Change type of pod. | |
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| The filter holder is incorrectly inserted in | Insert the filter holder correctly (sec. 5). | |
| the Brew unit. |
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| Upper edge of the filter holder is dirty. | Clean the rim of the filter holder. | |
The coffee comes out from |
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The gasket of the boiler is dirty or worn. | Clean or replace the gasket. | ||
the side. |
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Pod wrongly inserted. | Insert the pod correctly. Make sure it doesn’t | ||
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| come out of the filter holder. | ||
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| Too much coffee in the filter holder. | Reduce the quantity of coffee by means of | |
| the measuring scoop. | ||
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Please contact an Authorized Service Centre for any faults not covered in the above table or when the suggested solutions do not solve the problem.
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