Pitney Bowes 9K0U Chapter 5: Troubleshooting

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Chapter 5: Troubleshooting

Integra™ Platform Scale 9K0U Operator Guide SV61955 Rev. A

Diagnosing

Problems

Occasionally, error messages display on the screen. Some-

times they identify an incorrect entry and indicate corrective

action. To clear most errors:

1. Press CE/C to return to previous menu.

2. Press CE/C a second time to return to the beginning of the

transaction.

If the error does not clear, call the Pitney Bowes Diagnostic

Center at 1-800-522-0020.

You may be able to diagnose and correct problems yourself by

referring to the symptoms vs. recommendations chart on the

next page. If performing the suggested action is not success-

ful, call the Pitney Bowes Diagnostic Center.

Clearing Error

Messages

Contents

Main Page C Contents Page About The Integra Model Sleep Mode Safety Precautions Scale & Keypad Identification See the callouts on the Keyboard Display Module for keypad explanation of all functions. Making Connections Integra Model 9K0U Scale Operator Guide Specifications How to Use This Guide Getting Help 1-800-522-0020. Page Page Chapter 2: Getting Acquainted Navigating the Menus Entering Alphabetic Information Tailoring Setup Options Changing User Options Entering Alphabetic Information Chapter 2: Getting Acquainted Entering the Supervisor Password Page Page Page First Class Page Entering ZIP/Zone Codes International Charging Postage to a Specific Account in the Meter Calculating Page Chapter 4 Beyond the Basics Entering Weight Manually Recalling a Fee Weight Hold Using Special Converting to Metric Weight Using the Scale to Count Like Parts Generating Multiple Tapes Page Shopping for the Best USPS Rates Page Using the Weight Hold Feature Additional Meter Funds Additional Meter Account Status Printing Amounts That Exceed the Meters Printing Capacity Page Page Page Chapter 5: Troubleshooting Page Page Page Chapter 6: Maintaining The Integra Model 9K0U Scale Cleaning Changing the Rate Card Calibrating the 9K0U Scale Chapter 6: Maintaining The Integra Model 9K0U Scale Calibrating the 9K0U Scale Page Appendix A: Dimensional Weight Pricing Rectangular Dimensional Weight Pricing Criteria Determining Dimensional A Rectangular Irregularly Dimensional Weight Pricing Criteria Appendix A: Dimensional Weight Pricing Irregularly Determining Dimensional Page Index A C D E L M O P R Index T U V W Page *sv61955revA*