DM525™ and DM575™ Series Digital Mailing System Operating Guide
SV62201 Rev. C 4-29
Using ERR
with a Customer Reference Number
The Pitney Bowes solution for Electronic Return Receipt (ERR) may
include the option to use a Reference Number that can tie the USPS Track-
ing Number to an internal tracking number your organization assigns to a
client or matter. By using this Reference Number, you’ll be able to look up
tracking numbers on the Internet, and relate that piece of mail to a specific
client.
Pitney Bowes provides a Reference Label Application to support you with
processing mail using the Reference Number. This includes the ability to
print a barcode label (in the standard 3 of 9 format) that can be applied to
the mail piece for customer reference tracking for Electronic Return
Receipt. The label includes the 5-digit destination ZIP Code required by the
USPS, which eliminates the steps required to enter this information manu-
ally into the DM Series™ mailing system. The Reference Number can be
up to 14 alphanumeric characters in length.
This information can be easily scanned into the mailing machine during
mail processing, saving valuable time in entering the data manually. Also,
you can access delivery information from www.pb.com at “MyAccount.”
Using this site, you can search records using your unique customer refer-
ence number or the USPS tracking number from the Green Label.
Processing ERR with a Customer Reference Number
1. Weigh the envelope/package. Place the mail piece on the attached
scale or process using the mailing machine in the WOW® mode.
2. Select class: Select the class of mail, for example, First Class or Pri-
ority Mail.
3. Select services:
a. Select E-Certified as the service for mail.
b. Select E-Ret Receipt.
c. Press Enter.
4. Enter the destination ZIP Code:
a. Scan or manually type the 5-digit destination ZIP Code.
b. Press Enter. (This step is not required if the system is set to auto-
enter.)
5. Enter the USPS tracking barcode number.
6. Apply the barcode:
a. Apply the 22-digit barcode label to your mail piece if it is not already
pre-printed on the mail piece.
NOTES:
• You will not be prompted to enter the Customer Reference Number if
your barcode includes the reference number.
• If you use labels supplied by Pitney Bowes, be sure to use the correct
label for the selected service, in this case E-Certified (dark green)
labels. If the control panel display shows the next number in the bar-
code sequence, enter the last digit to accept it as long as it matches the
number on your next label; or scan or manually type in the 22-digit bar-
code number from the label you’re using.
• If the control panel does not show the next number in the barcode
sequence, it shows the next number in the barcode sequence MINUS
the check digit (last digit). You must enter the check digit.
NOTE: 22-digit barcode labels for tracking E-Certified Mail must begin
with “9171” in order to be tracked correctly per USPS guidelines.