Pitney Bowes DM925 10 Troubleshooting

10 • Troubleshooting

SV62207 Rev. B

How to Troubleshoot your Mailing System.........................................10-2

Width Sensor Warnings......................................................................10-2

Hopper Sensitivity Adjustments..........................................................10-2

Ink Waste Tray Full Warning..............................................................10-3

Envelope Sealing Problems............................................................... 10-4

Envelope Feeding Problems.............................................................. 10-5

Tape Feeding Problems.....................................................................10-7

IntelliLink® Control Center Problems............................................... 10-11

Weigh-On-The-Way® Problems.......................................................10-12

Printing Problems.............................................................................10-13

Postage Refill Problems................................................................... 10-15

Getting Help..................................................................................... 10-16

Contents

Main Page Page Alerting Messages FCC Compliance FCC Compliance of Modem Page Table of Contents Page Pitney Bowes Contact Information List Page Page Whats in this Guide Other Information What You Need to Know USPS Requirements Safety Requirements Page U7P0 Power Stacker Important Information About Powering Off Your DM Series Digital Mailing System ON NO NONO YES OFF Page Introducing the DM Series Mailing System Features and Benefits Postage Security Device Easy-to-Use IntelliLink Control Center Page Accounting and Reporting Budget Manager Business Manager Advertisements and Inscriptions Shape Based Rating Parts of the Mailing System Mailing System Exterior Page Mailing System Interior The IntelliLink Control Center Page Page Connectors on the Back of the IntelliLink Control Center Page Page 3 Mail in a Minute Mail in a Minute Preparing Your Mail Running the Mail 3 Mail in a Minute Printing Postage Tapes 4 Running Mail Navigating Hints Applying Postage and Running Mail Determining the Correct Postage Mode Feeding Mail or Printing Tape? Chart B - Postage Tape Mode Chart C - Mail Modes with NO Postage Chart D - Permit Mail Preparing Your Mai l About Running Mail Page Tips on Feeding Mail About Printing Postage Tapes Selecting the Postage Mode and Running the Mail Mode Selection: Reduced Speed Mode Selection: Key in Postage Mode Selection: W-O-W - Weigh- On-The-Way Mode Selection: Weigh First Piece Mode Selection: Differential Weighing Mode Selection: Manual Weight Entry Mode Selection: Attached Scale Mode Selection: Attached Scale - AutoTape Mode Selection: Print Permit Mode Selection: Seal Menu Mode Selection: Time and Date Stamping Selecting or Deselecting an Account Deselecting an Selecting the Class, Carrier, Special Services or Options Selecting ZIP Codes and Zones Selecting a Country Selecting a Smart Class Selecting the Meter Stamp Options Meter Stamp Options: Date Meter Stamp Options: Advertisement Meter Stamp Options Page Using Electronic Confirmation Services Overview Using Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Editing, Deleting or Sending Confirmation Services Records Using Electronic Return Receipt (ERR) Page Page Page Page Customer Reference Number (ERR) Page Off-Line Electronic Return Receipt (ERR) Adding Postage or Changing the Date Adding More Postage Changing the Date Clearing the Batch Count 5 Mailing System Setup Navigating Hints Overview of Mailing System Set Up Page Setting the Date and Time of Day Selecting Autostart Setting Up a Supervisor Password Creating a Supervisor Password Password Protecting an Operation Setting Up a Lock Code Setting Up the Scale and Selecting Rates Page Scale/Rates: Destination if New Class BMC Intra ZIP Scale/Rates: Autoclear Destination Value Scale/Rates: Confirm Svc Scale/Rates: Smart Classes Page Page Scales/Rates: Auto Rate Large Envelope Setting Up Postage By Phone Meter Payment Phone/Network Set Up: PBP Account # Phone/Network Set Up: Dialing Prefix Phone/Network Set Up: PB Phone # Phone/Network Set Up Page Phone/Network Set Up: Network Settings Phone/Network Set Up: Remote PC Refill Configuring High/Low Funds Warning Setting the Low Funds Warning Value Setting the High Value Warning for Key In Postage Configuring Low Ink Warning 1st Low Ink Warning Configuring System Timeouts Timeouts: Display Sleep 12 Timeouts: Sleep Timeouts Timeouts: Normal Preset Timer Timeouts: Feeding Timeout Timeouts: Transaction Timeout Defining Presets Defining Normal Preset Values Defining Custom Preset Values Store Advance Date in a Custom Preset Editing Custom Preset Values Viewing, Renaming, or Deleting Presets Creating Custom Messages Page Page Page Configuring the Optional Barcode Scanner Setting the Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting Auto-Enter 6 Adding Postage 6 Adding Postage Postage By Phone Meter Payment Your Postage Meter Connection Alternatives USPS Rekey Requirements 6 Adding Postage Managing Your Postage Funds Connecting Your Postage Meter to a LAN Connecting Your Postage Meter to an Analog Phone Line Which connector do I use? Connecting Your Mailing System to a Remote Analog Phone Line Page Adding Postage Postage Pass - Automated Postage Refill Page 7 INVIEW Accounting Navigating Hints Overview of Accounting Before You Begin Using the INVIEW Accounting Setup Procedures Setting Up the Mailing System for INVIEW Setting the Accounting Period Page Setting Up a Global Surcharge or Discount Selecting an Accounting Type Setting the INVIEW Accounting Owner Page Reporting Options Clearing Account Data Setting Up Operators Enabling Enabling Operator Passwords Creating Setting Operator Auto Log Off Deleting Viewing and Editing Working with INVIEW Accounts INVIEW Accounting Account Structure Creating an Creating an Subaccount or Subsubaccount Viewing or Editing an Deleting an Running Mail Selecting an Account in Time Date Stamping Mode Selecting an Account in Seal Only Mode Entering a Batch Surcharge Selecting a Job ID Transaction Options Entering Manual Viewing the Transferring Transaction Data Clearing the Page Printing Transaction Receipts INVIEW Accounting Reports Printing Reports Report Printing Queue Report Macros Page Custom Reports Page Page SV62207 Rev. B 7-29 Weight Break Account/Class Weight Break Carrier/Class 7-30 SV62207 Rev. B Weight Break Job ID/Class Account Summary Report SV62207 Rev. B 7-31 Quick Profile Accounting Setup Report The Accounting Set Up report lists the INVIEW Accounting options and settings. 7-32 SV62207 Rev. B Account List Account Speed Code List Report Operator List Resync with Host PC 8 Reports Introduction Viewing a Report Printing a Report Report Print Queue Single Account Report Multi-Account Summary Internal Printer Version External Printer Version Last Five Refills Report USPS Confirmation Services Report (System Printer Required) Account List Report (External Printer Required) Funds Report System Set Up Report Error Report Job Report 8-12 SV62207 Rev. B Data Capture Report (Non-US Use Only) Electronic Return Receipt Page Page 9 Maintaining and Updating Page Tape Maintenance Installing a New Tape Roll E-Z Seal Sealing Solution Maintenance Filling the Moistener Bottle " Cleaning the Moistener Brush ! Printer Maintenance Cleaning the Printhead Nozzles Printing a Test Pattern Replacing the Ink Cartridge Page Changing the Printhead Page Changing the Wiper Blade Assembly Performing Updates or Adding Features 10 Troubleshooting Page Ink Waste Tray Full Warning Envelope Sealing Problems Page Envelope Feeding Problems Page Page ! " Page Page IntelliLink Control Center Problems Weigh-On-The-Way Problems Page Printing Problems Postage Refill Problems Getting Help Page Page Page Page Page 12 Specifications Equipment Specifications Dimensions Capacities and Features Power and Compliance Operating Conditions Page 12 Specifications Accounting Features Mailing Materials Page Page Page Page Page Page Page Page Index A B C D E F G H Index M N O P Q R S T Index U W Z