Troubleshooting

Troubleshooting

Before calling service personnel, please check the following table for a possible cause of the problem you are experiencing. Please note the following:

Perform the adjustments according to "Operating the Display" on page 20.

If the problem you have experienced isn’t described below or you can’t correct the problem, stop using the display and contact Planar’s Technical Support Department. (See "Accessing Planar’s Technical Support Website" on page 90)

Issue

Check for the following

 

 

No image is displayed

Make sure the correct source is selected.

 

 

 

Make sure the main power switch is turned ON.

 

 

 

Check that the source equipment is operating correctly.

 

 

 

Make sure the input signal is compatible with this display.

 

 

The image is not centered

Make sure the input signal is compatible with this display.

 

 

The remote control doesn’t

Make sure the batteries are new and are installed correctly.

work

Ensure the remote is aimed at the IR sensor.

 

 

 

Make sure the remote control sensor is plugged in

 

correctly.

 

 

 

Make sure the remote is aimed towards the back of the

 

display, where the sensor is located.

 

 

The picture color looks poor

Check the picture settings.

 

Reset the display.

 

 

 

If you are using YUV terminals, make sure cables are

 

correctly connected.

 

 

 

Check ADC calibration. (See "Advanced Settings - User ADC

 

Calibration" on page 57)

 

 

EP5804K, EP5804K-T, EP6504K and EP6504K-T User Manual

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Planar EP5804K/EP5804K-T, EP6504K/EP6504K-T manual Troubleshooting, Issue Check for the following

EP6504K/EP6504K-T, EP5804K/EP5804K-T specifications

The Planar EP5804K/EP5804K-T and EP6504K/EP6504K-T represent the forefront of digital signage technology, embodying cutting-edge features and exceptional display characteristics ideal for various professional environments. These 4K Ultra HD displays are designed to deliver stunning visual clarity, making them perfect for retail, corporate, and broadcasting applications.

One of the most significant features of the EP5804K and EP6504K series is their superior resolution of 3840 x 2160 pixels. This level of detail ensures that images are sharp and vibrant, capturing the attention of viewers and enhancing engagement. The displays support a wide color gamut, allowing for more accurate and vibrant colors, which is crucial for presentations that rely on visual data and imagery.

In terms of technology, both models utilize advanced LED backlighting, which results in improved brightness and contrast ratios. This technology ensures that the displays are visually striking, even in brightly lit environments. Additionally, the EP5804K-T and EP6504K-T versions come equipped with touchscreen capabilities, allowing for interactive applications. This improves user engagement, making it easier to navigate content and access information.

Another remarkable characteristic is the robust build quality of these displays. Designed for continuous operation, they can handle extended hours of use without overheating, making them reliable for public display settings. The integration of built-in cooling solutions helps maintain optimal performance levels.

Connectivity options are also a strong point. Both the EP5804K and EP6504K series feature a variety of ports, including HDMI, DisplayPort, and USB, facilitating easy integration with existing systems. The versatility of these displays allows them to be used in a multitude of configurations, whether as standalone units or as part of a larger video wall setup.

Furthermore, the Planar EP5804K and EP6504K series come with a user-friendly interface for easy setup and management. Administrators can quickly configure display settings and control content through intuitive menus. With features such as remote management, users can easily monitor and adjust display settings from a distance, ensuring seamless operation.

In summary, the Planar EP5804K/EP5804K-T and EP6504K/EP6504K-T displays are exceptional choices for anyone seeking high-quality 4K digital signage solutions. Their superior resolution, vibrant color accuracy, durable design, and extensive connectivity options, coupled with interactive features in touchscreen models, make them stand out in a competitive landscape. These displays are indeed a worthwhile investment for businesses looking to elevate their visual communication strategies.