Planar LX1501PTI, LX0801PTI, LX1201PTI manual Appendix, Troubleshooting the Monitor

Appendix

Troubleshooting the Monitor

If you are experiencing trouble with the monitor, refer to the following. If the problem persists, please contact your local dealer or our service center.

Problem: No image appears on screen

•Make sure the brightness is not turned all the way down.

•Make sure all data and power cables are properly connected to the monitor and to the computer and power supply.

•Make sure the pins on the cables and connectors are not crooked or broken.

•Make sure the computer is functioning properly, and has not entered power-saving mode. (You may also want to disable the computer’s power-saving feature.)

Problem: Partial image or incorrectly displayed image

•Make sure the computer’s image resolution is set to one of these resolutions: 1024 x 768 (XGA) (LX1201PTI only), 800 x 600 (SVGA) or 640 x 480 (VGA).

Problem: Image is scrolling

•Check and make sure the VGA signal cable (or adapter) is securely connected at both ends.

•Initiate an auto-sync to solve the problem.

Problem: The monitor does not appear to respond to the touchscreen

•Make sure the USB cable to the computer is securely connected at both ends.

20 LX0801PTI/ LX1201PTI/ LX1501PTI - IP-65 Touch Monitors User’s Guide (020-0512-01A)